Customer Services Repair Senior

Recruiter:

Execustaff Recruiting Services

Job Ref:

JHB000184/Jano

Date posted:

Monday, October 20, 2025

Location:

Johannesburg, South Africa

Salary:

Market - Related

SUMMARY:
Under the general direction of the Workshop Manager, responsible for performing various administrative sales related tasks on a day-to-day basis. Position objective is to take ownership in the running of the day-to-day Repairs and Calibration related administrative operations, ensuring that relevant documents are completed in a satisfactory way, and that they comply with work instructions.

POSITION INFO:
Main Responsibilities

Oversee and ensure the bellow is followed
Generating Job Cards (Local / Export /Distributors)
Generating Quotations (Local / Export / Distributors)
Generating Sales orders (Local / Export / Distributors
Generating costing sheets (Local / Export / Distributors)
Calculating freight costs (Local / Export / Distributors)
Offer a professional service and update clients on existing orders
Liaising with suppliers
Customer Service Reports
Follow-ups with customers
Accounts queries – Income in advance for Export & Local clients.
Follow-up on Purchase Orders – e-mail, whatsapp, teams, skype and phone call
Report back, in detail, to customers
Report back to customers, daily, on Quotation and order status
Maintain and update one drive sheets and folders.
Customer discounts
Loyalty signed agreements
Weights and dimensions
Freight charges
Maintain and update Work Instructions
Import clearance of transport containers
Analyse Summary of SAP History and feedback to Manager
Retention of customers
Forecast & Planning
Open Job card reports

Minimum Requirements

Grade 12
Minimum 3–5 years of experience in customer service or repair coordination.
Dyna Supervisory Certificate
Business Admin Diploma / Certificate
DGR Cat 6 Certificate

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