Customer Success & Sales Manager

SUMMARY:
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POSITION INFO:

Description/Synopsis:

An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact.

Minimum Requirements:

• 3+ years’ experience in SaaS customer success, sales, or hybrid roles
• Excellent written and verbal communication skills.
• Strong consultative, empathetic approach to sales and support.
• Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack).
• Highly organised, proactive, and self-motivated.
• Ability to simplify technical concepts for non-technical users.

Main Responsibilities:

Customer Success

• Own and manage customer onboarding, ensuring a seamless start.
• Build and maintain trusted relationships with SMB and mid-market clients.
• Proactively monitor usage and identify upsell opportunities.
• Conduct regular check-ins, QBRs, and training sessions.
• Collaborate with product/support teams to resolve issues quickly.
• Gather feedback and advocate for customer needs in the roadmap.

Sales

• Qualify inbound leads and conduct discovery calls.
• Manage the full sales cycle from outreach to closing.
• Develop outbound strategies to target key segments.
• Track pipeline, conversion, and sales performance metrics.
• Refine sales materials, pitch decks, and templates.
• Partner with marketing to convert campaigns into revenue.