Customer Success & Support Intern

SUMMARY:
Customer Success & Support Intern

POSITION INFO:

Job Title: Customer Success & Support Intern
Location: Bryanston
Duration: 8 to 12 Month Fixed-Term Contract
Stipend: R15,000 – R20,000 per month
Potential for Permanent Employment

Overview:
This internship offers a unique opportunity for a motivated, tech-savvy individual to gain hands-on experience in technical and operational support within a fast-paced business environment. You will play a crucial role in supporting both the Customer Success and Sales Support teams, with the potential to transition into a permanent position based on performance and business needs.

Your Role & Responsibilities:
As a Customer Success & Sales Support Intern, your primary focus will be on providing technical and operational assistance to support the smooth running of the business. Key responsibilities include:

• Technical Support: Assist with the setup and configuration of products, troubleshoot issues, and support the resolution of technical incidents.
• System Management: Help load deals, create accounts, and manage customer data within relevant systems to ensure accurate and efficient operations.
• Process Support: Gain exposure to operational processes within Customer Success, including incident management, user administration, and product configuration.
• Operational Assistance: Participate in team ceremonies, meetings, and support efforts to improve internal documentation and processes.
• Cross-functional Collaboration: Work closely with both the Customer Success and Sales Support teams to enhance operational efficiency and service delivery.

What We''re Looking For:

• A proactive and self-motivated individual with a strong interest in technical and operational support.
• Strong communication skills with the ability to collaborate effectively across teams.
• Flexibility to adapt to new challenges and a willingness to take initiative.
• A team-oriented mindset and an appreciation for diverse perspectives.

Qualifications & Experience:

• Currently studying or recently completed a Computer Science, Information Technology, or related degree/diploma from a reputable institution.
• 2 years of experience in a technical support, operations, or customer success-related role is preferred but not required.

This internship provides an excellent foundation for a career in technical support, customer success, and operational assistance, where you will contribute to the efficient running of the business while gaining invaluable hands-on experience.