Customer Success Manager – Hybrid (Melrose Arch) – up to R840k per annum

SUMMARY:
Customer Success Manager – Hybrid (Melrose Arch) – up to R840k per annum

POSITION INFO:

Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies.

Role and responsibilities:

• You will ensure clients'' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery.
• Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.
• Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
• Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
• Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
• Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.

The ideal candidate will have:

• Proven experience in Customer Success, Account Management, or a similar customer-focused role.
• Bachelor’s degree in finance, Business, Law, or a related field.
• Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
• Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.
• Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.
• Strong organizational skills: manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.

The Reference Number for this position is LJ58960 which is a Hybrid (Melrose Arch), Permanent position offering a salary up to R840k per annum. Contact Leigh at -merge.co.za or call her at to discuss this and other opportunities.

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