Customer Success Manager / Account Manager (Food/Restaurant) (6-month contract)

SUMMARY:
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POSITION INFO:

One of our international online food platform clients are looking for experienced, innovative and driven Account Managers from the Food / Restaurant industry to join them on a 6-month contract as a Customer Success Manager. 

Qualifications and experience:

Matric

No less than 4 years' relevant experience as an Account Manager

Must have own reliable vehicle and valid drivers' license

Proven track record of portfolio growth- reference checks will be conducted upfront

Proficient with Google sheets and PowerBI

Key skills:

Excellent English communication

Stakeholder management

Client relationship management

Self driven 

Target driven 

Critical thinking

Problem solving

Analytical

Attention to detail

Customer service 

Deadline driven

Organised

Key performance areas: 

Successfully manage a portfolio of Enterprise restaurant partners - 30 groups at max

Drive revenue growth

Drive high level of customer service (Resolving customer queries in the shortest time possible)

Customer retention

Keep abreast of industry trends

Analyse data and use the date to make informed decisions (Build models)

Drive initiatives 

Stakeholder engagement - restaurant partners, team, product support, account managers, marketing, operations, legal, finance