Senior Customer Success Manager

SUMMARY:
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POSITION INFO:

Are you a strategic thinker with a passion for customer success and account growth? We are hiring a Senior Customer Success Manager to join a high-performing, fast-paced global team.

In this role, you’ll play a key part in driving customer retention, expanding revenue opportunities, and championing excellence in customer experience. If you’re commercially savvy, love building trusted relationships, and are excited to lead initiatives that make a difference—this is the opportunity for you.

What You’ll Be Doing

• Act as a trusted advisor to your customer portfolio, building strong, lasting relationships

• Drive customer retention through proactive engagement, early risk identification, and hands-on problem-solving

• Identify and close upsell and cross-sell opportunities across your Book of Business

• Collaborate closely with Operations, Sales, Marketing, RevOps, and Finance to deliver exceptional customer experiences

• Lead projects and initiatives that improve team efficiency and scalability

• Mentor junior team members and help elevate team performance

What We’re Looking For

• 6+ years of experience in Customer Success, including senior-level account ownership

• Proven track record of driving retention and revenue growth

• Excellent communication and stakeholder engagement skills

• Strong numeracy skills and comfort with metrics (e.g., tax, FX rates, gross/net)

• Organised, proactive, and able to thrive in high-growth startup environments

• Experience leading cross-functional initiatives or projects

• Bachelor’s degree required

If you have not been contacted within 10 working days, please consider your application unsuccessful