Customer Success Manager (JB1854)

Recruiter:

HR Genie

Job Ref:

JB1854

Date posted:

Tuesday, May 17, 2022

Location:

Johannesburg North, South Africa

Salary:

R25k - 37.5k per month

JOB SUMMARY:
As the Customer Success Manager, you will provide remote customer success management services in Eng

JOB DESCRIPTION:

Customer Success Manager (JB1854)

Johannesburg North, Gauteng

R25 000 – R37 500 per month

Duration: Permanent

Overview

As the Customer Success Manager, you will provide remote customer success management services in English and/or German to a Swiss FinTech company who provides a cloud platform that digitizes communications and order/claim processes for insurance and real estate management companies.

Minimum Requirements:

Bachelor’s degree
Minimum of 4 years relevant experience
Strong customer orientation skills
Robust customer interaction skills
Maintaining a positive, empathic, and professional attitude towards customers at all times
Able to conceptualize solutions
Ability to troubleshoot and work under pressure
Positive, encouraging, and enthusiastic
Team orientated
Proficient in Microsoft Office
Fluent in English (fluency in German highly favorable)

Duties and Responsibilities:

Customer support and onboarding on cloud-based platform
Explain and convince customer why registration makes sense
Support customers throughout the user journey
Address customer queries
Answering support tickets from customers and ensuring satisfaction
Regression testing on cloud platform
Report on customer experience
Excellent notetaking on customer interactions, transactions, comments, and complaints
Providing feedback on efficiency of customer service process
Training service providers for smooth integration into the network
Internal communication with all stakeholders, in particular with the Sales and Project Management Teams
Support the billing process through the clients ERP
Acting as deputy to the Operations Manager in case of absence
Helping to conceptualize, build and lead support in SA

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Success Manager
Location: Johannesburg
Salary: R40,000 Monthly
Our client is seeking an experienced customer success manager to lead and scale their customer success function. This role will manage a team of Account managers and act as the bridge between sales, service delivery, and operations—ensuring clients realise ongoing value from their solutions while driving retention, expansion, and recurring revenue growth.This role combining customer success ...
29 days ago

Customer Success Consultant
Location: Pretoria
Salary:
Are you passionate about building strong client relationships while driving business growth? An established financial services provider is looking for a customer success Consultant to manage and grow an existing client portfolio, ensuring long-term retention, satisfaction, and revenue expansion.This role is ideal for someone who enjoys being client-facing, proactive, and commercially driven, with ...
6 days ago

Customer Success Consultant
Location: Pretoria
Salary:
Are you passionate about building strong client relationships while driving business growth? An established financial services provider is looking for a customer success Consultant to manage and grow an existing client portfolio, ensuring long-term retention, satisfaction, and revenue expansion.This role is ideal for someone who enjoys being client-facing, proactive, and commercially driven, with ...
9 days ago

Customer Success Consultant
Location: Pretoria
Salary:
customer success ConsultantGautengR35 000 plus Comm and BenefitsMy client is seeking to appoint a candidate for the abovementioned position that have experience in sales and client relationships (Farmer - not a hunter) that has sufficient experience in the banking environment and payments solutions industryThis is a HYBRID/REMOTE work model, thus it is essential for candidates to be well-equipped ...
9 days ago

Customer Success Consultant
Location: Johannesburg
Salary:
Looking to grow long-term client value while working closely with established business partners in a fast moving services environment? This opportunity offers exposure to relationship management sales support and account development with room for professional growth.
19 days ago

Capital Equipment Sales Manager
Location: Johannesburg
Salary: R1.7M/annum
Exciting opportunity to head up the Capital Equipment Sales division of a leading Engineering company. R1.7M/annum
Today

Brand Manager/Marketing
Location: Johannesburg
Salary: Market related
Brand manager/Marketing - Johannesburg
Today

Automotive Red Seal Technician - Bryanston
Location: Johannesburg
Salary:
#DriveYourCareerForward with this exceptional opportunity to work for one of the Top 5 brands !If you are a qualified Red Seal Technician, our clients Service Department is looking for and individual driven by precision, skilled in problem-solving, and dedicated to delivering exceptional service. If you are eager to advance your career in a dynamic environment where innovation and excellence...
2 days ago

Banking Operations Manager - Hybrid
Location: Pretoria
Salary:
2 days ago

Junior Alarm Technician (Entry Level)
Location: Centurion
Salary:
3 days ago

Customer Success Manager (JB1854)

Similar jobs you might be interested in:

Create a free job alert for Customer Success Manager (JB1854) in Johannesburg North