Customer Success Manager/Key Account Manager (6-month contract)

SUMMARY:
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POSITION INFO:

Our client in the online food delivery industry is looking for a Customer Success Manager.

As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners.

What You’ll Do

• Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market
• Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
• Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
• Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
• Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
• Support Account Managers with day-to-day interactions of top tier partners
• Employ critical thinking and creative problem-solving skills to navigate relationships
• Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison
• Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space
• Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future
• Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful
• Work cross-functionally to enrich the existing Enterprise ecosystem

What You’ll Need

4 Minimum Years of Experience in an Account Management role