Customer Success Manager/Key Account Manager (6-month contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1219404996

Date posted:

Saturday, April 5, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You’ll Do Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You’ll Need 4 Minimum Years of Experience in an Account Management role

Similar jobs you might be interested in:

Customer Success Consultant
Location: Pretoria
Salary: 30 000 Monthly
Are you passionate about building strong client relationships while driving business growth? An established financial services provider is looking for a customer success Consultant to manage and grow an existing client portfolio, ensuring long-term retention, satisfaction, and revenue expansion.
7 days ago

Customer Success Manager
Location: Pretoria
Salary: 12 000 Monthly
Suppliers and Distributors of Cleaning, Hygiene, Toiletries and Beverage products are currently seeking a customer success manager.customer satisfaction, price and product quality is our competitive advantage. Our business is dedicated to supply and distribution of high quality products to the hospitality industry. The product range consists of the best choice in toiletries, amenities, beverages a...
10 days ago

Customer Success Consultant
Location: Pretoria
Salary: Monthly
Are you a relationship-driven sales professional with experience in the payments industry? This is an exciting opportunity to manage and grow an established client portfolio, drive revenue through cross-selling opportunities, and build long-term customer partnerships while working in a flexible hybrid environment.
14 days ago

Customer Success Manager (SA Market)
Location: Johannesburg
Salary:
23 days ago

Customer Success Manager - Johannesburg or Cape Town - R35,000 - R40,000 CTC CTC per month
Location: Johannesburg
Salary: market related
This role exists to lead business growth and serve as the trusted face of the company in the market. It contributes to the business by identifying new opportunities, closing deals, and developing long-term partnerships across South Africa.
21 days ago

Customer Success Manager – SaaS / iPaaS Solutions
Location: Johannesburg
Salary:
49 days ago

Credit Controller
Location: Midrand
Salary: R383K
Are you looking for a hybrid role? Our client based in Midrand has a new opening for a Credit Controller to join their team. Perform various functions related to the delivery of excellent customer service in the Credit Control team, including but not limited to ensuring that customers pay in accordance with the agreed credit terms and resolving queries and customer requests entering the Cred...
Today

Head: Service Delivery - SaaS
Location: Johannesburg
Salary:
Hybrid Opportunity in Johannesburg Global Sofware Development Company requires a Head: Service Delivery to manage the overall Professional Services Business within EMEA
Today

Head of Collections Strategy, Analytics & Client Performance
Location: Johannesburg
Salary:
Are you passionate about using data, analytics, technology, and strategic thinking to deliver measurable business results? We are seeking an experienced and commercially minded leader to join a market-leading organisation as the Head of Collections Strategy, Analytics & Client Performance.
Today

Lead Data Scientist
Location: South Africa
Salary: Market Related Monthly
Fully Remote WorkingRole purpose and context:Data science is not a support function at the company — it is central to the product. The company privacy-preserving models, entity-resolution algorithms, data-linkage methods, analytics, and AI-augmented pipelines are core to the value the company delivers to clients. The Lead Data Scientist serves as second-in-command to the Head of Data Sc...
Today