Customer Success Manager/Key Account Manager (6-month contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1219404996

Date posted:

Saturday, April 5, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You’ll Do Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You’ll Need 4 Minimum Years of Experience in an Account Management role

Similar jobs you might be interested in:

Customer Success Consultant
Location: Pretoria
Salary: 30 000 Monthly
Are you passionate about building strong client relationships while driving business growth? An established financial services provider is looking for a customer success Consultant to manage and grow an existing client portfolio, ensuring long-term retention, satisfaction, and revenue expansion.
15 days ago

Customer Success Manager
Location: Pretoria
Salary: 12 000 Monthly
Suppliers and Distributors of Cleaning, Hygiene, Toiletries and Beverage products are currently seeking a customer success manager.customer satisfaction, price and product quality is our competitive advantage. Our business is dedicated to supply and distribution of high quality products to the hospitality industry. The product range consists of the best choice in toiletries, amenities, beverages a...
18 days ago

Customer Success Manager (SA Market)
Location: Johannesburg
Salary:
31 days ago

Customer Success Manager - Johannesburg or Cape Town - R35,000 - R40,000 CTC CTC per month
Location: Johannesburg
Salary: market related
This role exists to lead business growth and serve as the trusted face of the company in the market. It contributes to the business by identifying new opportunities, closing deals, and developing long-term partnerships across South Africa.
29 days ago

Customer Success Manager – SaaS / iPaaS Solutions
Location: Johannesburg
Salary:
57 days ago

Business Development Representative (South Africa)
Location: Johannesburg
Salary: 25 000 Monthly
Business Development Representative (BDR) – Sales | Cape Town or Johannesburg (Hybrid)Are you a young gun who's hungry to make serious money? Do you thrive on conversation, love the thrill of the chase, and want a career where your work ethic directly translates into your paycheck? This could be your way in.Our client is a fast-growing, globally established player in the Contact Centre as a ...
1 day ago

Residence Manager
Location: Pretoria
Salary: 240000 Annually
Residence / Building manager Jobs | Student Accommodation | Residence Management | Property Operations | PretoriaResidence / Building manager | Student AccommodationLead the Residence. Build the Community. Create an Exceptional Student Living Experience.Are you an experienced Residence manager, Building manager, Student Accommodation manager or Hospitality manager who is passionate about creating ...
1 day ago

Marketing & Brand Intern (Graduate Workplace Learning programme)
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed graduates for the Graduate Workplace Learning Programme.Position: Marketing & Brand Intern (Graduate Workplace Learning programme) Duration: 24 MonthsStipend: R6000 per monthLocation: Johannesburg (Randburg)
1 day ago

Business Operations Intern (Graduate Workplace Learning Programme)
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed graduates for the Graduate Workplace Learning Programme.The Business Operations Intern(BOI) forms part of Signa Opportunity's Graduate Workplace Learning Programme and provides operational, administrative and project support to the organisation in delivering workforce sustainability solutions. The BOI contributes to the efficient implementation and c...
1 day ago

Learning Solutions & Product Development Intern ((Graduate Workplace Learning programme)
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed graduates for the Graduate Workplace Learning Programme. Purpose of the Role: The Learning Solutions & Product Development Intern forms part of Signa Opportunity's Graduate Workplace Learning Programme and supports the design, development, documentation, and continuous improvement of workforce sustainability solutions. The role contributes to transfor...
1 day ago