Customer Success Manager/Key Account Manager (6-month contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1219404996

Date posted:

Saturday, April 5, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You’ll Do Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You’ll Need 4 Minimum Years of Experience in an Account Management role

Similar jobs you might be interested in:

Agri Customer Success Manager
Location: Johannesburg
Salary: 65 000
#SHIFTINTOHIGHCAREER by joining an AgriTech Company that seeks the expertise of a customer success manager
11 days ago

Key Account Manager - Mining Machines
Location: Johannesburg
Salary: Monthly
Leading organisation who supply mining and earthmoving machines is looking for a Key account manager. This position is based in JHB East Rand. Sales experience with mining machines such as Excavators, Dozers and Haul Trucks, is essential.
Today

Senior Polymer Chemist - Polyurethanes
Location: Johannesburg
Salary: Market Related
A well-established manufacturer with a diverse portfolio of unsaturated polyester resins, solvent-borne resins, dispersions, and additives is seeking an experienced Polymer Scientist with strong expertise in polyurethane chemistry to join its technical team. The role focuses on formulation optimisation, technical troubleshooting, manufacturing support, and customer-facing technical solutions, whil...
Today

Pharmacy Sales Representative - Gauteng South & West
Location: Roodepoort
Salary: Monthly
Our client, a well known pharmaceutical company is looking for a Pharmacy Sales Representative. The territory is Gauteng South & Gauteng West.
Today

Pharmacy Sales Representative - Gauteng South & Vaal
Location: Alberton
Salary: Monthly
Our client, a well known pharmaceutical company is looking for a Pharmacy Sales Representative. The territory is Gauteng South and Vaal.
Today

Senior Credit Controller
Location: Johannesburg
Salary: 400 000
If retail credit control, complex reconciliations, and keeping cash flowing are your superpowers, then this Senior Credit Controller opportunity is calling your name!
Today

PLATFORM ADMINISTRATOR
Location: Pretoria
Salary: Market related
The Platform Administrator will provide critical administrative and operational support.
Today

Senior IT Security / Cryptography Consultant
Location: Pretoria
Salary: Monthly
Senior Cryptography I Security ConsultantLocation: Sandton, Johannesburg OR Pinelands, Cape Town (Hybrid – 2 days in office)Employment Type: PermanentAbout the OpportunityJoin a specialist cybersecurity and cryptography solutions provider delivering world-class data protection, identity verification, digital trust, and payment security solutions across the financial services, manufactu...
1 day ago

Senior Polymer Scientist (Polyurethanes)
Location: Johannesburg
Salary: Monthly
Job Title: Senior Polymer Scientist (Polyurethanes) Location: Edenvale, GautengIndustry: Chemical Manufacturing Type: Permanent / Environment: Innovative Technical Lab About the Role Our client, a chemical manufacturing company based in Edenvale, is seeking an experienced Senior Polymer Chemist to join their team. The successful candidate must have extensive experience in polymer chemistry, ...
1 day ago

Customer Service Agent (Entry Level)
Location: Johannesburg
Salary: WEEKLY PAYMENT THROUGH PROFIT SHARE
18-30 || Matriculate || Located in JHB
1 day ago