Customer Success Manager/Key Account Manager (6-month contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1219404996

Date posted:

Saturday, April 5, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You’ll Do Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You’ll Need 4 Minimum Years of Experience in an Account Management role

Similar jobs you might be interested in:

Technical Customer Success Manager â Pretoria
Location: Midrand
Salary:
Technical customer success manager – PretoriaOur client is seeking a Technical customer success manager to join their Pretoria team. You will oversee client success from implementation through expansion, helping customers maximize value from the AI platform while working independently and delivering results.
Today

Customer Success Manager – SaaS / iPaaS Solutions
Location: Johannesburg
Salary:
4 days ago

Customer Success and Relationship Liaison
Location: Johannesburg
Salary: 30 000 Monthly
customer success and Relationship manager - Information Communication and Technology (ICT)Johannesburg North | Onsite | Full-TimeAre you a natural relationship builder who takes real pride in making customers feel valued? Do you want to be part of a close-knit team where your contribution genuinely matters?Our client, a well-established ICT and telecommunications solutions provider, is looking for...
13 days ago

Customer Success Manager
Location: Johannesburg
Salary:
Our client is looking for a customer success manager.
21 days ago

Customer Success Manager - Fintech
Location: Johannesburg
Salary: 360000 Annually
I am currently building a talent pool of customer success managers for upcoming opportunities within leading fintech and digital financial services organisations across Johannesburg.These roles sit at the intersection of client engagement, product adoption, and commercial growth, making them ideal for professionals who enjoy working in fast-paced, technology-driven environments.
28 days ago

SHOWROOM MANAGER - High-End Luxury - Furnishes & Finishes JHB
Location: Sandton
Salary:
Today

SHERQ Executive
Location: Johannesburg
Salary:
Our client, a leading organisation within the FMCG manufacturing sector, is seeking an experienced SHERQ Executive to provide strategic leadership across their business division. This executive-level role is responsible for driving the organisation's Safety, Health, Environment, Risk, and Quality (SHERQ) strategy while ensuring compliance with food safety standards, regulatory requirements, and cu...
Today

Sales Engineer
Location: Johannesburg
Salary: 100000 Monthly
Our esteemed client in Germiston is urgently seeking an experienced and commercially driven Sales Engineer / Technical Sales Engineer to strengthen its Construction, Piling, Foundations, Ground Engineering, and Infrastructure Solutions business throughout Africa. Salary Offered: R125 000.00 CTC Per Month: Medical aid contribution / Petrol allowance / Travel allowanceThis person should have their o...
Today

External Sales Rep
Location: Johannesburg
Salary: R40 000 Monthly
Lexdan Select is assisting a Mining services company with their search for a Sales Rep Based in Rustenburg.
Today

Recruitment Consultant
Location: Pretoria
Salary: 220 000 Annually
Do you have a knack for building relationships, closing deals, and matching top talent with exciting career opportunities? If you're ambitious, target-driven, and ready to make an impact, we want YOU on our team!At Network Recruitment, we're passionate about connecting exceptional talent with outstanding opportunities. Our success is built on strong relationships, industry expertise, and a culture...
Today