Customer Success Manager/Key Account Manager (6-month contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1219404996

Date posted:

Saturday, April 5, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You’ll Do Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome Handle the big picture, and the tiny details. You’re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You’ll Need 4 Minimum Years of Experience in an Account Management role

Similar jobs you might be interested in:

Customer Success Manager - Johannesburg or Cape Town - R65,000 CTC per month
Location: Johannesburg
Salary: market related
This role exists to lead business growth and serve as the trusted face of the company in the market. It contributes to the business by identifying new opportunities, closing deals, and developing long-term partnerships across South Africa.
15 days ago

Technical Customer Success Manager â Pretoria
Location: Midrand
Salary:
Technical customer success manager – PretoriaOur client is seeking a Technical customer success manager to join their Pretoria team. You will oversee client success from implementation through expansion, helping customers maximize value from the AI platform while working independently and delivering results.
16 days ago

Customer Success Manager – SaaS / iPaaS Solutions
Location: Johannesburg
Salary:
20 days ago

Head Of Procurement
Location: Isando
Salary: Monthly
New Vacancy: Head of Procurement ð Location: Isando, Gautengð¼ Employment Type: PermanentAbout the PositionThe Head of Procurement is responsible for overseeing and driving the organisation’s procurement and supply chain strategy. The role focuses on strategic sourcing, supplier management, commercial negotiations, cost optimisation, inventory, logistics, and cross-border procureme...
1 day ago

Buyer
Location: Sandton
Salary: Monthly
Retail Buyer – Cycling Gear and AccessoriesAre you passionate about retail and skilled in sourcing the best cycling gear and accessories? Here’s your chance to join a team that values innovation, results, and flexibility!A leading retailer in the sporting industry is seeking an experienced Buyer to drive their cycling category to new heights.
1 day ago

Head of Product Solutions
Location: Johannesburg
Salary:
1 day ago

Head of Procurement
Location: Johannesburg
Salary:
Our client is seeking an experienced and strategic Head of Procurement in Isando, Johannesburg, to lead and drive procurement excellence across their organization. The ideal candidate will have 10–15 years of progressive procurement and supply chain experience, including at least 5 years at senior management or executive level, together with a relevant tertiary qualification. Proven experien...
1 day ago

Intermediate SYSPRO ERP Consultant / Implementation Consultant
Location: Johannesburg
Salary: 30 000 Monthly
Role: Intermediate SYSPRO ConsultantLocation: Fourways, JohannesburgOur client is a dynamic IT solutions and Managed Services Provider, specialising in ERP systems (particularly as a SYSPRO Premium Partner), Cloud Transitions, and 24/7 IT support. They are looking for an experienced Intermediate SYSPRO ERP Consultant to join their implementation team. This role is ideal for someone who...
1 day ago

CRM Process Systems Specialist
Location: Pretoria
Salary:
Our client is seeking an experienced CRM Specialist to take ownership of CRM and Salesforce initiatives, customer data governance, and related projects. The successful candidate will play a key role in ensuring accurate and integrated customer data while supporting customer acquisition, conversion, and retention.Location: Menlyn Maine, PretoriaWork Model: Hybridcontract: Initial 12-month contract,...
2 days ago

Recruitment Consultant
Location: Pretoria
Salary: 220 000 Annually
Do you have a knack for building relationships, closing deals, and matching top talent with exciting career opportunities? If you're ambitious, target-driven, and ready to make an impact, we want YOU on our team!At Network Recruitment, we're passionate about connecting exceptional talent with outstanding opportunities. Our success is built on strong relationships, industry expertise, and a culture...
2 days ago