Customer Support Engineer- FS

SUMMARY:
The Role:

Essential functions:

• Meet SLA Requirements.
• Remote or Telephonic Resolution.
• Productive Call Rate.
• Productive Time.
• To ensure that all company equipment is always kept in    good condition (Desktop PC, Tablet/Charger/C...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Meet SLA Requirements.
  • Remote or Telephonic Resolution.
  • Productive Call Rate.
  • Productive Time.
  • To ensure that all company equipment is always kept in    good condition (Desktop PC, Tablet/Charger/Cover).
  • To ensure that correct closure codes are used.
  • Adherence to Call Management System/any assisted tool used workflows.
  • Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
  • All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job.
  Skills and Experience:

  Qualification Essential Competency:

  • Grade 12
  • CompTIA A+ and CompTIA N+ (Valid)

  Experience required:

  • 3 Year IT Experience with Desktop support and Printer repairs.
  • Must be experienced in Windows environment, practical in-service delivery, Generalist.
  • Experience in Mobile Device support.
  • Network Support
  Other:

  Work environment:

  • Travelling between customer sites. Based in Bloemfontein

  Travel:

  • Own Car Essential and must be willing to travel

  Benefits

  • Petrol card
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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