Systems Support Engineer - Managed service provider

Recruiter:

Recru-it

Job Ref:

PE011553/Tabz

Date posted:

Wednesday, April 1, 2026

Location:

Cape Town, South Africa

Salary:

Annually

SUMMARY:
The Systems Support Engineer is a key part of the company’s service framework providing end to end management of tickets and service requests reported by the customer.
The Systems Support Engineer is a key part of the company’s service framework providing end to end management of tickets and service requests reported by the customer. Managed service provider experience is required for the

Manage Tickets and Requests
Receive and record all calls from the companies customers
Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation
Assist with customer onboarding projects and migrations
Monitor and escalate Tickets according to the customer’s SLA
Keep users informed on status and progress of their Tickets
Aid customer retention and satisfaction
Help to improve efficiency, processes, documentation, and automation.

POSITION INFO:
Technical Skills:

Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
Good working knowledge of networks, routing & switching
PowerShell scripting and use for administration

Soft Skills

Customer focused, with an analytical approach with good questioning & listening skills
Excellent verbal and written communication skills suitable for an international audience
A confident team player with a positive can-do attitude
Fanatical attention to detail
An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
Dependable, hardworking and self-motivated.
Ability to cope with change
Ownership and accountability

Technical Qualifications

Current Microsoft Certifications in either MS or AZ tracks.

Experience

5+ years experience in a customer facing IT support role. Previous MSP experience extremely valuable.

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