Customer Support Engineer (L3)

Recruiter:

Elite Search

Job Ref:

JHB001122/DS

Date posted:

Wednesday, July 2, 2025

Location:

Johannesburg, South Africa

Salary:

40 000 Monthly

SUMMARY:
Role: IT Customer Support Engineer (L3)
Location: Rivonia, Sandton (In office)

Join an established and leading MSP as an L3 IT Customer Support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.
This is an exciting role where you can utilise your impressive IT infrastructure support skills in a collaborative environment. Growth and development is encouraged and your IT Certifications will be paid for.

POSITION INFO:
The role:

Build, install, and configure workstations, servers, networking devices and cloud services
Troubleshooting hardware, OS, and Software related issues on workstations and servers
Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
Configure and support firewalls and managed switches and LAN and WAN-related issues.
Advanced server infrastructure knowledge and experience including VMWare and or Hyper-V
Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

Requirements:

Matric
7+ years in a IT Support role, working for an MSP with strong infrastructure experience including: server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
A+ and N+
Fortinet FCA certification advantageous
MCSE or similar is advantageous
Good people skills and communications skills
Strong troubleshooting skills
Able to work on your own or in a team
Must have own car and valid drivers

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