ðCustomer Support Specialist (Remote)

Recruiter:

Sci Tech Placements

Job Ref:

JHB001130/MC

Date posted:

Thursday, August 28, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Are you passionate about delivering exceptional customer service and solving technical queries? We’re looking for a Customer Support Specialist to join our team and help us provide top-tier support to our valued clients.

POSITION INFO:
Location: South Africa (Remote)

What You’ll Do

As a key member of our support team, you will:

Resolve customer queries via phone and email with professionalism and empathy.
Deliver an outstanding customer experience that promotes loyalty and retention.
Ensure all interactions meet SLA guidelines and reflect our commitment to excellence.
Collaborate with internal teams to escalate and resolve complex issues.
Track, report, and follow up on customer queries to ensure timely resolution.
Continuously improve service delivery through clear communication and problem-solving.

What We’re Looking For

Education: Grade 12 / Matric or equivalent; IT qualification preferred.
Experience: 2–3 years in customer software support.
Skills:
- Strong verbal and written communication.
- Excellent telephone etiquette and technical troubleshooting abilities.
- Proficiency in Microsoft 365 Office Suite.
- Experience with Jira Helpdesk or similar tools.
- SQL Reporting Services experience is a plus.

Why Join Us?

Work remotely from anywhere in South Africa.
Be part of a supportive and innovative team.
Make a real impact by helping customers succeed.

Eligibility

Applicants must be eligible to work in the Republic of South Africa.
Ready to make a difference? Apply now and become part of a team that values customer satisfaction and technical excellence.

Similar jobs you might be interested in:

ðRemote Customer Support Specialist (Recruitment System)
Location: Johannesburg
Salary:
Are you passionate about delivering exceptional customer service and solving technical queries? We’re looking for a customer support Specialist to join our team and help us provide top-tier support to our valued clients.
7 days ago

Truck Dealer Development Manager
Location: Germiston
Salary:
1 day ago

Service Technician
Location: Midrand
Salary: R12 500.00
Service technician, Midrand, Gauteng
2 days ago

Field Service & Workshop Technicians
Location: Johannesburg
Salary: Market related TCTC avail/neg on experience
A well-established national industry leader—servicing clients across Mining, FMCG, Logistics, Construction, Manufacturing, Energy, Agriculture, Infrastructure, and Retail etc — are looking for high-calibre Trade-Tested WORKSHOP & FIELD SERVICE technicianS to join their team in Gauteng - JHB.
5 days ago

Field Service & Workshop Technicians
Location: Johannesburg
Salary: Market related TCTC avail/neg on experience
A well-established national industry leader—servicing clients across Mining, FMCG, Logistics, Construction, Manufacturing, Energy, Agriculture, Infrastructure, and Retail etc — are looking for high-calibre Trade-Tested WORKSHOP & FIELD SERVICE technicianS to join their team in Gauteng - JHB.
5 days ago

Sales and Service Technician Apprentice
Location: Germiston
Salary:
6 days ago

SERVICE TECHNICIAN â HVAC (SANDTON, JOHANNESBURG)
Location: Sandton
Salary:
We are seeking a skilled and self-motivated Service technician to support the implementation, commissioning, and maintenance of technical systems and installations. This role combines hands-on service delivery with client-facing responsibilities, ensuring high standards of quality, safety, and customer satisfaction.
7 days ago

Quotation Clerk
Location: Johannesburg
Salary: Annual cost to company package
Utilise your relevant experience in the Forklift/Material Handling industry to assist the Rental team
8 days ago

Service Desk Agent (3 Years)
Location: Pretoria
Salary:
We are recruiting for a Service Desk Agent role, on a 3-year contract. The role will be based in Pretoria, Gauteng.
10 days ago

Diagnostic Vehicle Workshop Foreman
Location: Pretoria
Salary:
A leading franchised dealership is looking to appoint an experienced and qualified Diagnostic Vehicle Workshop Foreman to join their service department. The ideal candidate will have strong technical expertise, leadership skills, and the ability to manage workshop operations while ensuring top-quality service delivery.
13 days ago