🌟Customer Support Specialist (Remote)

SUMMARY:
Are you passionate about delivering exceptional customer service and solving technical queries? We’re looking for a Customer Support Specialist to join our team and help us provide top-tier support to our valued clients.

POSITION INFO:
Location: South Africa (Remote)

What You’ll Do

• Resolve customer queries via phone and email with professionalism and empathy.
• Deliver an outstanding customer experience that promotes loyalty and retention.
• Ensure all interactions meet SLA guidelines and reflect our commitment to excellence.
• Collaborate with internal teams to escalate and resolve complex issues.
• Track, report, and follow up on customer queries to ensure timely resolution.
• Continuously improve service delivery through clear communication and problem-solving.

What We’re Looking For

• Education: Grade 12 / Matric or equivalent; IT qualification preferred.
• Experience: 2–3 years in customer software support.
• Skills:
  • Strong verbal and written communication.
  • Excellent telephone etiquette and technical troubleshooting abilities.
  • Proficiency in Microsoft 365 Office Suite.
  • Experience with Jira Helpdesk or similar tools.
  • SQL Reporting Services experience is a plus.

Why Join Us?

• Work remotely from anywhere in South Africa.
• Be part of a supportive and innovative team.
• Make a real impact by helping customers succeed.

Eligibility