Customer and Procurement Co-ordinator

Recruiter:

G-Core Capital

Job Ref:

DUR000006/JG

Date posted:

Thursday, August 7, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Customer and Procurement Co-ordinator:
An exciting and challenging opportunity has arisen for a suitably qualified Customer and Procurement Coordinator to join the Parts Team, based in Sandton to support the African Market with spare parts â Procurement

POSITION INFO:
Experiential and Educational Requirements
Matric

1-2 years related experience.
Intermediate Computer Literacy (MS Office, SAP - Advantageous)
Basic knowledge of export (Africa)
Fluency in French is essential

Essential Duties and Responsibilities

Daily customer order receipt and placement to suppliers within the agreed target lead times.
Educating distributors on their order manner and actions - improvement order manner-
Sourcing: ensuring this is conducted daily basis / within agreed time frames.
Issue quotations / proforma invoices within the agreed timeframes
EPC (Electronic Parts Catalogue) order managementÂ
Back Orders: Running list of back orders and all with No ETD (estimated date of departure) obtaining this information and update SAP system with ETD information.Â
Ensure all parts have an ETD for distributors.
Assist distributors with back-order enquiries.
SMR (Spare Parts Mispacking Report) process: receiving claims, checking claims, submission claims ,raised debit / credit notes. Obtaining authorization. Submitting result to customer
SMR (Spare Parts Mispacking Report) process: weekly report update and upload on Parts Portal
Conduct training providing guidance to distributors on the understanding of the Parts Portal / understanding procurement processes / operation. i.e. order types, rules, portal usage, etc
French Translation: Updating SAP system with French description of parts
Portal User form: obtain forms from distributors.
Monitor customer enquiries on pricing and support queries
Understanding of Pricing structure and set-up / support in answering customer queries
Update daily validation requests / pricing enquiries.
Submit improvement ideas to procurement team.
Join team leader on supplier meeting and KPI reviews - raise any operational challenges and support with counter measures / improvement areas.
Daily communication and relationship with Suppliers
Communication to customer on new products
Prepare OTD (Order to Delivery) report monthly.
Prepare action plan for any areas of concern from monthly meeting with distributors.
Monitor customer enquiries on pricing and support queries.
Follow up with distributors on payments on time (work with Finance team)
Processing all orders on a daily basis.
Monthly reportingÂ
Supersession updates: running daily report and update supersessions.
Update rejection requests daily
Answer queries within 24 hrs
Build good relationship with distributors & suppliers.
Follow up with distributors to ensure payments are received on time (work with Finance team)
Adherence to credit limits *procurement side

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