Customer and Procurement Co-ordinator

SUMMARY:
Customer and Procurement Co-ordinator:
An exciting and challenging opportunity has arisen for a suitably qualified Customer and Procurement Coordinator to join the Parts Team, based in Sandton to support the African Market with spare parts – Procurement

POSITION INFO:
Experiential and Educational Requirements
Matric

• 1-2 years related experience.
• Intermediate Computer Literacy (MS Office, SAP - Advantageous)
• Basic knowledge of export (Africa)
• Fluency in French is essential

• Daily customer order receipt and placement to suppliers within the agreed target lead times.
• Educating distributors on their order manner and actions - improvement order manner-
• Sourcing: ensuring this is conducted daily basis / within agreed time frames.
• Issue quotations / proforma invoices within the agreed timeframes
• EPC (Electronic Parts Catalogue) order management
• Back Orders: Running list of back orders and all with No ETD (estimated date of departure) obtaining this information and update SAP system with ETD information.
• Ensure all parts have an ETD for distributors.
• Assist distributors with back-order enquiries.
• SMR (Spare Parts Mispacking Report) process: receiving claims, checking claims, submission claims ,raised debit / credit notes. Obtaining authorization. Submitting result to customer
• SMR (Spare Parts Mispacking Report) process: weekly report update and upload on Parts Portal
• Conduct training providing guidance to distributors on the understanding of the Parts Portal / understanding procurement processes / operation. i.e. order types, rules, portal usage, etc
• French Translation: Updating SAP system with French description of parts
• Portal User form: obtain forms from distributors.
• Monitor customer enquiries on pricing and support queries
• Understanding of Pricing structure and set-up / support in answering customer queries
• Update daily validation requests / pricing enquiries.
• Submit improvement ideas to procurement team.
• Join team leader on supplier meeting and KPI reviews - raise any operational challenges and support with counter measures / improvement areas.
• Daily communication and relationship with Suppliers
• Communication to customer on new products
• Prepare OTD (Order to Delivery) report monthly.
• Prepare action plan for any areas of concern from monthly meeting with distributors.
• Monitor customer enquiries on pricing and support queries.
• Follow up with distributors on payments on time (work with Finance team)
• Processing all orders on a daily basis.
• Monthly reporting
• Supersession updates: running daily report and update supersessions.
• Update rejection requests daily
• Answer queries within 24 hrs
• Build good relationship with distributors & suppliers.
• Follow up with distributors to ensure payments are received on time (work with Finance team)
• Adherence to credit limits *procurement side