DMC Retail Travel Specialist

SUMMARY:
Our Client is looking for a  DMC Retail Travel Specialist to join their team

POSITION INFO:
Location: Sandton City, Johannesburg Metro, South Africa

About

Built almost entirely on the strength of remarkable people who give passionately to their roles, work tirelessly, place the guest experience at the core of daily focus, and care deeply about the sustainability of communities and the environment. Every single team member makes a significant difference to the company’s success and its contribution to the world, regardless of role or function. For this reason, employees are selected very carefully they are the strength and the future of the company.

Key Outputs

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner that ensures the guest budget is achieved
• Handling bookings from quote to finalising, invoicing, and issuing travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues
• Emergency duty on a rotational basis as per the DMC Emergency BOP
• Early and late shift work on a weekly rotational basis
• Calm and professional servicing of agents and guests
• Proactive selling of products and services to ensure the best possible safari experience for guests
• Independent, curious, and solution-oriented approach
• Upholding company values: Care of the People, Care of the Land, and Care of the Wildlife

• Passion for delivering service excellence
• In-depth knowledge of Tourplan advantageous
• Good knowledge of South Africa, Southern Africa, and East Africa preferable
• Willingness and aptitude to learn

• Strong understanding of terms and conditions, product knowledge, third-party products, and company destinations
• Understanding of travel industry channels
• Ability to interpret quantitative and qualitative data and make informed decisions
• Knowledge of the different markets in which the company operates
• Commercial acumen to create and implement strategy
• Sales processes and methodologies
• Problem-solving skills
• Experiential creativity (crafting experiences)
  • Commitment to guest/client delight
  • Excellent computer skills including:
  • Tourplan (advantageous)
  • ESS (essential)
  • MS Office applications (Word, Excel, PowerPoint, Outlook)
  • WETU

• Strong interpersonal skills
• Sense of urgency
• Passion for guest delight
• Diligence and self-motivation to meet deadlines and remain organised
• Willingness and ability to share knowledge, teach, and inspire others
• Excellent communication skills (verbal, written, reporting, and body language)
• Effective time management
• Teamwork and collaboration skills
• Conflict management and resolution
• High attention to detail
• Strong administrative and organisational skills
• P-Drive navigation
• Paperless filing proficiency
• Speed reading and typing

• Minimum of 3–5 years’ previous tour consulting experience required