Data Centre Manager

SUMMARY:
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POSITION INFO:

Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.

Key Responsibilities:

• Coordinate operational changes across all stakeholders.
• Manage day-to-day interactions with third-party suppliers.
• Plan and implement optimal technology services.
• Identify continuous improvement opportunities.
• Provide input into IT strategies related to the data centre environment.
• Maintain and manage corporate infrastructure systems, email, collaboration tools, and hosted environments.
• Ensure all servers are equipped with necessary tools and maintain hosting environments.
• Act as an advisory for technicians on complex issues.
• Maintain and update all related SOPs.
• Review and maintain vendor performance levels.
• Establish and maintain operational service committees with service providers.
• Ensure adherence to IT governance processes and SLAs.
• Act as a point of escalation for unresolved issues.
• Keep all related diagrams and designs up to date.
• Provide technical advice to the business.
• Mentor service desk employees for their growth.
• Assist in migration between data centres when necessary.
• Contribute to the due diligence process when required.

Requirements:

• Relevant degree/diploma preferred.
• ITIL V4.0 certification.
• A+ and N+ certifications.
• Minimum 8 years of IT experience with datacentre management expertise.
• Exceptional knowledge of cloud and physical data centres, hosting platforms, IoT, and ITIL principles.
• Strong crisis management and critical thinking skills.
• Project management and presentation skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office.
• Ability to build and maintain sustainable relationships with stakeholders.
• Result-driven with a high sense of urgency.
• Innovative, goal-oriented, and analytical.

Behavioural Competencies:

• Customer service orientation.
• Ability to lead and manage teams and individuals.
• Interpersonal skills with a sense of urgency and accuracy.
• Ability to work independently and take initiative.