Data Management Technology Specialist

SUMMARY:
IT Officer

POSITION INFO:
Title: IT Officer Department: Operations Duration: Fixed-term Contract (FTC) Reporting to: Operations Manager Location: Preference will be given to candidates based at one of Greenpeace Africa's (GPAF) operational offices (South Africa, Cameroon, Senegal, Kenya, DRC, Mauritius). However, flexibility is offered for other locations within Africa, as GPAF operates a hybrid working model with work-from-home as the primary base. Purpose of the Role The IT Officer is responsible for the administration, maintenance, and security of the organisation's IT infrastructure, including servers, networks, systems, and end-user support. This role ensures scalability, operational efficiency, high availability, security, and performance of IT systems and services, supporting business continuity and digital operations in line with organisational objectives. Main Responsibilities Systems, Servers & Virtualisation Administer and maintain VMware virtual environments. Manage Linux and Windows server operating systems. Monitor system performance, server health, storage usage, and resource optimisation. Perform system monitoring, patch management, upgrades, configuration management, and preventative maintenance to minimise downtime and enhance operational performance. Support and maintain VMware, Linux, macOS, and Windows environments, ensuring stability and reliability across all GPAF regional offices. Conduct routine backup testing, restoration, and disaster recovery procedures. Network & Infrastructure Management Configure and maintain LAN, WAN, wireless networks (WAPs), routers, and switches. Support connectivity for workstations, internet, intranet, and web applications, ensuring reliable and efficient access across all locations. Monitor network performance, including Wi-Fi and LAN speed. Troubleshoot advanced network and infrastructure issues, including ISP, ADSL, routers, and connectivity failures, coordinating solutions to maintain business continuity. Ensure proper operation of UPS systems, air conditioning, and data centre infrastructure. Support infrastructure scalability, standardisation, and ongoing improvement initiatives aligned with organisational needs. Cybersecurity & Data Protection Ensure confidentiality, integrity, and availability (CIA) of enterprise data. Implement and enforce cybersecurity policies and best practises. Maintain and uphold IT security policies, procedures, and access controls to protect organisational systems and assets. Manage user access control, permissions, and identity management. Monitor systems for suspicious activity, vulnerabilities, and security breaches. Support firewall configuration, antivirus protection, and endpoint security tools. Conduct regular security audits, vulnerability assessments, and risk analyses to ensure compliance with policies and industry standards. Ensure adherence to data protection and privacy regulations. Support incident response and cyber incident reporting procedures. Lead and contribute to cybersecurity initiatives, including CIS security framework implementation and OKTA SSO integration, to strengthen system and identity security. End-User Support and Troubleshooting (Service Desk) Provide first-level IT support via a ticketing system for hardware and software issues, including advanced troubleshooting for complex problems. Ensure timely resolution of user tickets and maintain accurate records. Deliver ongoing user training on new systems, software, and tools during onboarding and offboarding processes. Log, track, and resolve hardware and software incidents efficiently. Manage support operations, maintaining high service levels across all National Regional Offices (NROs). Administer user accounts, permissions, and access rights through WorkspaceOne (MDM), OKTA SSO, and Bitwarden to ensure secure system access. Second-Level Technical Support Provide advanced troubleshooting for network, video conferencing, and ISP-related issues. Resolve complex infrastructure and system problems escalated from first-line support. Assist team members with technical expertise and issue resolution. Maintain service continuity and minimise system downtime. Key Working Relationships Technology Vendors (Hardware\/Software Providers) Negotiate and manage contracts for IT hardware, software, and services. Evaluate new technologies aligned with organisational needs.