Dealer Training Academy Manager

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• Affirmative Action South African citizen
• Bachelor’s Degree or equivalent (ideally Business Management or Human Resources Management)
• Minimum of 5 years of automotive industry experience, particularly in training and development
• Minimum of 5 years of experience at a supervisory level

ESSENTIAL SKILLS

• Understanding of retail environments and importer/ dealer structures
• Sound business/ financial acumen
• Entrepreneurial thinking drives business and customer value-creation
• Good project management, handling volume and complexity
• Cultural awareness and sensitivity
• Leading teams who are specialists

ADDED ADVANTAGE

• Technical qualification – either as a technician or an engineer
• Affinity for technology use and application
• Analytical and conceptual ability
• Excellent communication and presentation skills
• Understanding data, data management, and data analytics
• Experience with purchasing guidelines, procurement processes and third-party management
• Understanding of managing outsourced businesses

RESPONSIBILITIES

• Develop and implement an integrated people management strategy for the group brands’ network (importers and dealers) aligned to group and retail automotive standards
• Manage training facilities and assets which service the brands’ network in Africa, with a strong focus on technology/ digital integration
• The group brand’s network training is an outsourced business service for all brands, evaluated every three years
• Develop the brands’ network people and talent strategy for retail automotive, aligned to group standards
• Assist in the management of the services supplier through approved governance models and delivery according to contractual service level agreements, including annually defined key performance indicators
• Oversee the delivery of targeted training solutions primarily related to new model introductions and/ or technology updates, define learning paths for key roles in the network (group certification), brand special projects, group compliance and group/ brand ad-hoc training and talent management requests
• Design and communicate the approved catalogue of services, per brand, and annually publish the service delivery prospectus, training schedules, pricing and standards
• Oversee the facilities, their assets, viz fleet, special tools and equipment, ensuring these remain in good condition and managed per group standards and in compliance with OSHEE
• Oversee the budgets for both Opex and Capex in line with group purchasing guidelines and monthly financial reporting
• Maintain service delivery relevance with regular benchmarking in people and talent management, together with trends analysis in brands’ network to promote products and services in support of brands’ strategic objectives through people
• Drive strong consultation and communication engagements with brands, set annual training needs analysis plans and evaluate deliverables monthly, with a minimum of quarterly formal reporting
• Actively manage interfaces with departments, viz., purchasing, finance, learning academies, IS and legal departments
• Supervise the procurement process for additional service delivery requirements with adherence to purchasing guidelines in the compilation of specifications and managing all requests for quotations
• Supervise the support services to all facilities, including but not limited to security, cleaning, gardening, catering, printing third-party providers as per defined agreements post procurement process
• Ensure retention of all relevant legislative accreditation criteria from various respective legal entities to deliver their services within the South African legal framework (MerSeta, QCTO, TUV, HPCSA)
• Oversee adherence to sound practices in support of data management and data integrity