Debt Collection Supervisor / Team Leader

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003328/JK

Date posted:

Thursday, April 3, 2025

Location:

Umhlanga, South Africa

Salary:

10 000

SUMMARY:

Umhlanga.

Debt Collections Supervisor / Team Leader Opportunity

A reputable, established Law firm is seeking a skilled Debt Collections Supervisor / Team Leader with 3-5 years of experience in a similar environment.

POSITION INFO:

Please take note of working hours as follows:

Mondays - Thursday: 08h00 to 16h30
Fridays: 07h00 to 15h30
Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)

Responsibilities:

Manage team performance, set objectives, and review KPIs
Take over calls during escalations and handle performance metrics
Create reports (hourly, daily, weekly, monthly)
Identify and address underperformance and implement improvement plans
Conduct internal reviews and drive performance optimization
Assist with training and upskilling Debt Collectors
Work closely with QA to ensure proper call handling and etiquette
Maintain team motivation, office discipline, and clear communication
Hire and onboard new employees as needed

Requirements:

Matric
3-5 years’ relevant experience
Strong communication, leadership, and conflict resolution skills
Ability to manage and motivate a team effectively

Apply:

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