Debt Recovery Specialist

SUMMARY:
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POSITION INFO:
ENVIRONMENT: A credit risk management company is seeking a Debt Recovery Specialist who will be responsible to support Credit Risk Advisors and their team in improving client cash flow and minimizing risk by proactively recovering outstanding debt, preparing the information behind clients' risk management reports, supporting credit insurance and keeping the company’s industry data current, while keeping the client informed throughout.   DUTIES: Debt Recovery •       Obtain the Legal Action Advice (LAA) form with indemnity to list, or the Collection Advice with Authority to List for non-retainer clients, together with the sale agreement, statement and security documents. •       Check documentation for correctness and acknowledge receipt. Record your initial assessment of the paperwork's strengths and weaknesses as the first note when loading the matter. •       Advise clients immediately of shortcomings in documentation, the consequences and suggested solutions. •       Load the full matter on CreditSphere360 with all supporting documents, and place the debtor on Interim Industry Stop, keeping the status current. •       Contact the debtor to establish the status of the debt and ability to pay, record who was spoken to, and send a confirmation letter or letter of demand as appropriate (distinguishing surety \/ no surety and insured \/ uninsured). •       Follow proactive recovery processes to obtain payment; secure an Acknowledgement of Debt or Acknowledgement of Correctness of Account where applicable, with insurer authority where insured. •       Adverse list only once proper notice has expired and with prior authority from the Credit Risk Advisor. •       Keep collection notes current on CreditSphere360 within 24 hours, clearly reflecting action taken and outcome, next actions, company recommendations, client responses and payment plan amounts and terms. •       Refer matters to the Credit Risk Advisor when progress stalls and decide jointly on handover to attorneys. •       Where a matter is uncollectable, submit a full motivation for closure (including Deeds Office, social media and online searches). •       On payment, remove the debtor from Industry Stop, update the adverse listing and advise the accounts department of ad hoc collection payments for billing. •       Produce monthly and ad hoc client collection reports from CreditSphere360. Legal Collections •       Update the CreditSphere360 status for legal handover and complete formal attorney handover with all supporting documents. •       Obtain regular updates from attorneys, credit insurers, liquidators and business rescue practitioners, and keep the Credit Risk Advisor and client informed. •       Comply with legal deadlines and apply a working understanding of the legal, liquidation and business rescue processes and time frames. Effective Administration •       Manage the Credit Risk Advisor's diary: conflict-free scheduling, proactive prioritisation and clustering of meetings to minimise travel time, with all commitments confirmed and escalated or rescheduled within agreed timeframes. •       Obtain the client's age analysis ahead of each Risk Management Meeting and accurately save and set it up for the debtors' meeting. •       Assist the Credit Risk Advisor in preparing the monthly Risk Management Report (RMR) to the standard and timing agreed. Credit Insurance •       Support year-on-year improvement in risk participation on allocated policies by obtaining the information debtors need to support limit applications. •       Assist the Credit Risk Advisor with administration of the insurance dashboard to the level the Credit Risk Advisor sets. •       Prepare brokerage reports for the top brokerage clients identified by the Regional. •       Know which clients are insured, comply with insurers' deadlines for collection and claim lodgement, and inform insurers via the portal of all amounts received from debtors.   Internal Operations: Industry Age •       Load clients' age analyses onto Industry Age by the 5th of each month. •       Match debtors on loaded age analyses to the correct entity by the 5th of each month. CreditSphere360 •       Treat the Industry Age data you load and match (section 5) as client-facing: it drives CreditPulse Intelligence and the live debtor monitoring provided to clients, so its accuracy and timeliness matter to every client. •       Receive, check and acknowledge collection matters handed over digitally by clients through CreditSphere360. •       Keep collection records complete and current so that client dashboards, reports and audit trails are accurate. •       Use CreditSphere360 portfolio dashboards and alerts to support the Credit Risk Advisor at Risk Management Meetings. •       Assist clients with basic CreditSphere360 queries and refer anything further to the Credit Risk Advisor or Key Account Manager. Ad Hoc Debt Collection •       Grow ad hoc collection invoicing on the prior year, against agreed targets. •       Identify possible clients for their core products and pass leads to the relevant stakeholders.   REQUIREMENTS: Qualifications •       An NQF qualification, diploma or degree will be an advantage.   Experience •       One to three years' experience in debt collection or credit control. •       Experience with credit insurance is an advantage. •       Experience in a legal environment is an advantage.   ATTRIBUTES: •       Basic problem solving •       Dealing with pressure •       Conflict handling •       Resilience •       Communication skills •       Attention to detail •       Computer skills: Microsoft Word, Excel, PowerPoint and Outlook; proficiency on CreditSphere360 •       Accurate, fast typing and note-taking •       Diary and schedule management