Deputy Director ICT Customer Services CIO ICT Services

SUMMARY:
To manage effective deployment of technology to all university end-users and offering predictable, d

POSITION INFO:

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

CORE PURPOSE OF JOB

To manage effective deployment of technology to all university end-users and offering predictable, dependable technical support.

KEY PERFORMANCE AREAS CORE COMPETENCIES
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Proven Leadership and Strong interpersonal and facilitation skills.
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Ability to draft and manage comprehensive ICT projects in a complex environment.
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Extensive experience in writing business proposals and reports.
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Knowledge of megatrends in digital transformation and proven ability to undertake research in the application of technology
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Demonstrable experience in resource management including Financial, management & Human Resources Management principles.
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Proven ability to identify and act on trends in IT within the business environment.
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Thorough understanding in the application of the ITIL and COBIT Frameworks;
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Proven experience in strategic sourcing of ICT services, contract and Service Level Management
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Experience in conceptualization and delivery of integrated digital solutions
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Experience in capacity building including designing and offering technical training REQUIREMENTS
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M + 4 Degree with a major in Computer Science, Information Technology or Information Systems
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Minimum of 6 years technical support experience
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Minimum 3 years experience in a managerial role in a technical environment.
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ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.