Deputy General Manager

SUMMARY:
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POSITION INFO:

• Support the General Manager in the day-to-day operations of the resort
• Oversee and coordinate all departmental operations to ensure efficiency and service excellence
• Ensure compliance with all relevant safety regulations, codes, and industry standards
• Conduct regular inspections to identify maintenance needs, safety concerns, and areas for improvement
• Supervise Heads of Departments and monitor performance against company policies and procedures
• Manage and control all resort assets effectively
• Oversee the performance and productivity of all staff and contracted personnel
• Monitor guest feedback across platforms such as social media, online review sites, and internal surveys
• Address and resolve guest complaints and queries in a professional and timely manner
• Initiate internal audits and implement continuous improvement strategies
• Ensure all staff are adequately trained and fully competent in their roles
• Oversee guest services, entertainment programmes, and resort facilities to ensure high standards are maintained
• Implement and manage operational systems, structures, and processes as required
• Prepare and manage reports in line with company policies and procedures