Deputy General Manager

SUMMARY:
A well-established 4* Hotel in Plettenberg Bay is seeking a hands-on and energetic Deputy General Manager to support the General Manager in the day-to-day running of the property.
 
This role is ideal for a motivated hospitality professional who thrives in a fast-paced environment and is confident leading both Front of House and Back of House teams.
 
The hotel is in a growth phase following recent upgrades, offering an exciting opportunity for a candidate looking to step into a senior operational role.

POSITION INFO:
Duties:

Support the General Manager in the overall operation of the hotel
Lead and manage FOH and BOH teams, ensuring smooth daily operations
Maintain high standards of guest service and satisfaction
Handle guest queries, complaints and service recovery professionally
Oversee staff scheduling, performance and daily supervision
Ensure compliance with health, safety and operational standards
Monitor operational efficiency, stock control and cost management
Assist with training, development and team motivation
Step in to manage the hotel in the absence of the General Manager

Requirements:

Grade 12
Relevant qualification in Hospitality Management
Minimum 3 years’ experience in a hotel supervisory or management role
Strong leadership and team management skills
Hands-on approach with a willingness to be involved in all areas of the business
Energetic, positive and solution-driven mindset
Excellent communication and interpersonal skills
Ability to perform well under pressure in a busy hospitality environment
Strong organizational and problem-solving abilities
Natural leader who leads from the front (not from behind a desk)
Able to balance guest experience with operational efficiency
Team player who supports and motivates staff across all departments
Looking to grow within a dynamic and evolving hotel environment

On Offer:

Competitive salary R28,000 – R30,000 (gross)
Opportunity to grow within a developing 4* property
Exposure to all aspects of hotel operations
Supportive management environment