Design Operations Manager - e-commerce - Remote / work from home - can be based anywhere in RSA

SUMMARY:
Design Operations Manager - Remote / work from home - can be based anywhere in RSA

POSITION INFO:

The Design Operations Manager will lead and manage the design team''''''''s processes, workflows, and the team''''''''s overall performance. As the head of this department you will ensure that design projects are executed efficiently, while maintaining a focus on high-quality designs that in the end result in optimizing sales, maximizing ROI.

Responsibilities

Design Team Leadership

Lead and mentor a team of designers, providing guidance, feedback, and fostering professional growth

Allocate tasks and responsibilities to team members based on strengths and expertise.

Do in-depth assessments of the team’s workflows and determine an average handling time (AHT) for every type of task.

Ensure the design team has the resources and tools they need to succeed, supporting them in meeting deadlines, quality standards, and business requirements.

Promote a collaborative, innovative, and efficient work culture within the team.

Ensure that TAM and scorecards are accurate, objective, filled out and served in a timely manner. Fill in monthly KPIs for the whole team including art supervisor.

Manage and coordinate the recruitment and training of new designers

Follow the PIP process for underperforming staff.

Project Management and Operations

Manage all the design projects simultaneously, from concept to final delivery.

Oversee the allocation of budgets for design-related projects and resources.

Develop, implement, and continuously improve design processes to ensure the smooth and efficient delivery of design assets and projects.

Oversee and manage design project schedules, ensuring that each project is completed on time and within scope.

Manage multiple design projects simultaneously, prioritizing work based on business needs and team capacity.

Ensure timely feedback and approvals from stakeholders and resolve any issues that may impact project timelines or quality.

Create and maintain design documentation, guidelines, and best practices to ensure consistency across the business’s design touchpoints.

Oversee the organization, storage, and retrieval of all design assets, ensuring efficient access for the team.

Ensure proper file management and version control for ongoing projects.

Collaborate with the different departments to streamline communication and ensure design requirements are met.

Quality Control for Design and Design Tools

Ensure that all design work adheres to brand guidelines and maintains high standards of visual and functional quality.

Conduct design reviews to ensure that deliverables meet business objectives, user needs, and the company’s brand vision.

Evaluate, select, and manage design tools, software, and resources to ensure the team is working with the best technology available.

Monitor design trends, emerging tools, and best practices to keep the team competitive and innovative.

Requirements:

3+ years of experience in a design operations, design management, or similar leadership role within an E-Commerce or digital product environment.

2+ years of demonstrated management experience, of managing a team of at least 5 people +

Strong knowledge of design principles, project management methodologies, and E-Commerce design best practices.

Proficient in design tools such as Adobe Creative Suite, Sketch, Figma, or other industry-standard software.

Excellent communication and leadership skills, with the ability to motivate and manage remote teams.

Deep understanding of how to manage and drive KPIs as well as manage poor performance.

A keen eye for detail and quality, with an understanding of user-centered design principles

Proficiency in English with excellent communication and collaboration skills, capable of working with cross-functional teams.

Must be willing to work 10H00 - 19H00 every day

Must have the ability to work from home and the tools to do so

Salary - +-R800 000pa CTC

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