Desktop Engineer

SUMMARY:
We are looking for Desktop Engineers on short-term contract basis with experience in Windows 11 deployments, manual clean-wipe installation of each laptop and reload end-user's profile to allocated devices.

Looking for the following areas, Rustenburg and Gauteng

POSITION INFO:
Requirements:

• Matric & relevant IT qualification
• CompTIA A+ and N+ Certifications (advantageous).
• Microsoft certifications such as MD-100 or MD-102 (beneficial)
• 3–5 years in desktop or end-user IT support roles.
• Experience in Windows 11 deployments, OS upgrades or desktop migration projects.
• Experience with backup and restoration of user data -imaging, reinstallation, and endpoint configuration
• Manual clean installation of each device and reload of an end-user's profile
• Available immediately, on contract basis
• Abiliity to travel to various deployment sites as needed
• Own reliable transport (advantageous but not mandatory)

• You will will be responsible for upgrades of endpoint devices
• Perform user data backups and restorations, and ensure minimal disruption to operations.
• Perform secure backup of user data using encrypted portable drives
• Install and configure Windows 11 on allocated user devices
• Restore user files and settings post-installation
• Conduct post-upgrade checks for functionality (e.g., applications, printers, network access)
• Address and resolve common technical issues; escalate complex issues to senior support
• Obtain user confirmation and sign-off post-installation
• Log deployment activities and user confirmations accurately
• Contribute to quality assurance checks and incident reports
• Support users during the initial transition to Windows 11
• Capture lessons learned and assist with project closure documentation