Desktop Support

 

Recruiter:

Asource Recruitment

Job Ref:

Bobby

Date posted:

Monday, September 26, 2022

Location:

CapeTown, South Africa

Salary:

204 000


JOB SUMMARY:
Desktop Support - Cape town

JOB DESCRIPTION:

Key Performance Areas Perform basic network support, installation, maintenance, and troubleshooting. Communicate with external EasyPay Clients/Customers as required via telephone, email, and remote diagnostics to identify and resolve reported issues. Ability to deliver work within agreed Service Level Agreement commitments, particularly desktop troubleshooting resolution standards, and adherence to call logging, ticketing, and billing processes Assist with Change Request logging from peers as required Active Directory user maintenance and password resets Administration and support of EasyPay Business In-house Applications where necessary Provide support per request from various constituencies. Investigate and troubleshoot issues. Oversee and update assigned support work requests. Repair and recover from desktop hardware or software failures. Coordinate and communicate with impacted staff. Maintain technical documentation and audits of all PC hardware and software Carry out swop out activities for disabled or faulty PC & laptops and or/peripherals, ensuring minimum downtime of the user. Upgrade and configure system software that supports EasyPay applications or per project/operational needs. Maintain operational, configuration, or other procedures. Responsible for Technical Input in Ordering Process and liaising with Business Procurement – quotations, invoices, and feedback. Reference Number : EP77/2022 Division : Easypay – Operations Job Title : Desktop Support Engineer Closing Date : 22 nd August 2022 Apply to : Disclaimer Net1 Applied Technologies complies with POPI regulations and processes all information and/or personal data in accordance with the said regulation and only for the purpose of recruitment. It is confirmed that by submitting information to us, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy. It is specifically agreed that Net1 Applied Technologies will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes it has been provided. Net1 Applied Technologies (Pty) Ltd. Perform ongoing PC maintenance, upgrades and patching as necessary. Assist with Maintaining data center environmental and monitoring equipment. Assist second line Engineers as required. Qualifications Matric Any additional IT qualification highly advantageous A+ cert N+ cert Experience and Specialist Skills required 1-2 years technical IT support experience Microsoft Windows 10 management and maintenance Microsoft Teams management Microsoft 365 services such as Exchange Online, SharePoint Online and OneDrive for Business Microsoft Defender for Endpoint management Microsoft Intune management The successful applicant must Able to work under extreme pressure Able to multi-task and prioritize as necessary Have good verbal and written communication skills Security Conscious Be self-driven and have high energy levels Be self-organised and assertive Be a logical thinker Be able to work independently, under pressure and with a high level of responsibility Valid driver’s license and own transport Neat, organized, well-spoken and well presented Great problem-solving skills

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Senior Desktop Support Technician (Tier III)
Location: Cape Town
Salary:
Are you a highly skilled EUC (End User Computing) Technician with a passion for solving complex technical challenges? We're looking for a Tier III specialist to join our client's dynamic IT support team based in the heart of Cape Town CBD. In this critical contract role, you'll provide advanced technical support to end users, focusing on deep-dive troubleshooting and resolution of complex issues. ...
6 days ago


IT All Rounder (T2) Systems Engineer - Northern Suburbs CPT
Location: Capetown
Salary: R25 000 - R32 000 per month
The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required
4 days ago


Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst
Location: Cape Town
Salary:
10 days ago


IT Field Engineer/Customer Support Engineer (L2)
Location: Cape Town
Salary: 35 000 Monthly
Role: IT Field Engineer/Customer support Engineer (L2)Location: Century City, Cape Town (In office)Join a leading, fast-growing MSP as an L2 IT support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.Apply now and thrive in a great workplace!
9 days ago


Finance Clerk
Location: Cape Town
Salary:
17 days ago


Marketing Associate
Location: Cape Town
Salary: 30000 Monthly
Our client, a Wealth Management firm based in Southern Suburbs Cape Town, is seeking a Marketing Associate to join their team.The Marketing Associate will provide support to the Marketing and Strategy Consultant with regards to internal and external branding, administration, bulk email (Mailchimp), communication, and design (desktop publishing). Essentially the Marketing Associate will act as the ...
19 days ago


Technical Specialist - Modern Workplace
Location: Cape Town
Salary:
Gijima Staffing Solutions recruiting on behalf of a client:5+ years’ experience in Microsoft modern workplace stackAzure Virtual desktop & Intune experience (with MEMCM/SCCM)Strong scripting (PowerShell)MCSA/MCSE/Azure certificationsExperience in enterprise-scale environments (e.g., financial services, telcos, managed services)Located in Cape Town or willing to relocate
9 days ago


IT HELPDESK TECHNICIAN
Location: Cape Town
Salary:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.  Be responsible for acting as a bridge between the client and our ...
26 days ago


UI/UX Designer
Location: Capetown
Salary: Monthly Salary
Hybrid/Remote - Cape Town
31 days ago


1st/2nd Line IT Support Engineer
Location: Capetown
Salary: Market-Related
This remote role is perfect for an experienced and resourceful IT support Engineer looking to join a dynamic team that operates during standard UK business hours.
45 days ago


Create a free job alert for Desktop Support in CapeTown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions