DevOps Engineer

SUMMARY:

Job Title: DevOps Engineer

Purpose of the Role

POSITION INFO:

Key Responsibilities

• Issue Triage & Resolution: Quickly assess, resolve, and communicate issues; train users and ensure smooth service transitions.
• DevOps Involvement: Deploy changes, automate testing and code pushes, monitor releases, develop agile practices, and track KPIs.
• System Monitoring: Monitor system health, perform checks, and report issues per SLA.
• Cross-Functional Collaboration: Work with teams across departments to resolve challenges.
• Mentorship & Evangelism: Advocate and train teams on best DevOps practices.
• Knowledge Building: Stay updated on Salesforce releases and participate in DevOps communities.
• Source Control & CI/CD: Manage source control and optimize CI/CD pipelines (e.g., Gearset).
• Data Deployments & Testing: Manage sandbox seeding, review code quality, and execute comprehensive testing.
• Disaster Recovery: Lead recovery efforts and disaster recovery strategy/testing.
• Documentation: Write reports, guides, and documentation for knowledge retention.
• Process Design: Develop efficient and scalable solutions.
• SLA & Cost Management: Optimize SLAs and drive cost reduction.
• Team Performance: Facilitate retrospectives to improve team metrics.

Qualifications & Experience

• Tertiary qualification in Computer Science, IT, or related field.
• 2-5 years’ experience in Salesforce administration, release management, or development.
• Proficient in Apex, SQL/SOQL/SAQL coding.
• Salesforce Sales and Service Cloud experience; Salesforce certifications preferred (Certified Administrator, Developer).
• Experience with deployment tools like Gearset.
• Technical knowledge of scripting, deployment tools (SFDX, Change Sets), version control (Git, Bitbucket), build automation, and project tracking (Jira).
• Additional skills in programming (Python, Java), test automation, cloud platforms (AWS, Azure), and unit testing are advantageous.

Skills & Competencies

• Proficiency in scripting, configuration management, containerization, cloud platforms, CI/CD pipelines, and version control.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication and collaboration abilities.
• Adaptability and eagerness to learn new technologies.
• Effective project management and organizational skills.
• High attention to detail and commitment to quality.
• Customer-focused mindset with strong security awareness.
• Leadership and team motivation capabilities.