Digital Operations Specialist

Recruiter:

Tower Group

Job Ref:

156646110

Date posted:

Wednesday, February 21, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Digital Operations Specialist required for a Contract opportunity of 12 months. This role is is to ensure that the Companies various Digital Channels are functional and operating effectively, enabling customers to make various purchases directly on the platforms.

The main functions:

Escalate any faults in line with severity to the relevant departments
Ensure continuous follow-up until resolved.
Ensure adherence in line with agreed Service Level management with the various support stakeholders
Continuously review the Service Management process, deliverables and SLA’s with stakeholders
Own resolution of online incidents/bugs with relevant Departments
Driving reduction in Net Promoter Score detractors through effective incident management principles via established prioritization methods
Provide first line support for online escalations in the online space
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space
Identify enhancement opportunities for per-existing RPA, as well as new RPA opportunities.
Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance

What we looking for:

Degree or Diploma in an IT related field or 2+ years experience in an IT related field
Good understanding of Oracle SQL
Experience with Digital-based and online information systems
Knowledge of monitoring tools
Basic understanding of http response codes (e.g. 404, 201, 500, etc)
Knowledge of content management system

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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