VDI Stack Monitoring Specialist

SUMMARY:
Join us as a VDI Stack Monitoring Specialist (Senior), where you'll play a pivotal role in the development and operations of our Clients Digital Workspace, focusing on the Virtual Device (VDI) product. Your expertise will contribute to providing high-performance virtual desktops and apps worldwide, both in the cloud and on-premises.

POSITION INFO:
Key Responsibilities:
- Ensure smooth operation of VDI platforms, both cloud-based and on-premises.
- Drive operational excellence through automation and proactive monitoring.
- Collaborate with international teams, vendors, and end-users to enhance VDI platform stability and availability.
- Lead in maintaining and standardizing the BMW enterprise VDI infrastructure.
- Plan and execute maintenance tasks, focusing on operational stability and improvement.
- Implement automation solutions for platform operations, troubleshooting, and maintenance.
- Install, configure, and deploy virtual apps and desktop images.
- Harden application and server security, ensuring a robust infrastructure.
- Utilize application monitoring tools to ensure performance and reliability.

Essential Skills:
- Experience in Azure Monitoring Tools
- Proficiency in VMWare Horizon Cloud, preferably Next Gen
- Knowledge of Azure Networking
- Familiarity with VMWare Workspace ONE Access and Unified Endpoint Management
- Expertise in Scripting (Powershell) and Scripting (PowerShell, Python, etc.)
- Hands-on experience with Citrix Xen-Desktop, Xen-App, and Netscaler
- Strong understanding of ITIL processes (Incident, Change, and Problem management)

Advantageous Skills:
- Experience with cloud technologies (Microsoft Azure, AWS)
- Familiarity with Microsoft W365
- Proficiency in VDI technologies (Microsoft and VMware Horizon)
- Knowledge of automated problem remediation and machine learning for data analytics

Qualifications and Experience:
- University degree in relevant field (e.g., computer science, engineering)
- 5+ years of experience in IT operations
- Proficiency in Citrix VDI and App stack operations
- Experience with Windows desktops and server support
- Familiarity with ITIL processes (Problem, Incident, Change management)