Digital Technical Support & Field Sales Trainer (8 month contract)

SUMMARY:
Our client is looking for a junior to mid-level technical support and field trainer in digital dental solutions. The role involves IT support, installation, customer training, and occasional field visits. Required qualifications include a professional IT certification (A+ or N+), with 2–4 years’ experience in IT or technical support.
Sector: Healthcare / Dental Technology.

POSITION INFO:
KEY RESPONSIBILITIES:

• Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software.
• Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers.
• Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications.
• Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training.
• Product Expertise: Stay up-to-date on the Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations.
• Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions.
• Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction.

• A+ or N+ certification (or equivalent IT qualification).

• 2–4 years of experience in IT support or a related technical role.
• Basic knowledge of IT infrastructure, including hardware, software, and networking.
• Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage.

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences.
• Organizational and time-management skills.

• Fluency in English (additional languages are a plus).
• Willingness to travel regionally for customer support and training.
• Proactive, adaptable, and eager to learn.