Digital Technical Support and Field Sales Trainer (8 Month Contract)

SUMMARY:
Our client based in Somerset West is looking for a motivated and tech-savvy Digital Technical Support and Field Sales Trainer. This role combines office-based technical support with occasional travel to customers, providing installation, training, and troubleshooting services for digital dental solutions, including intraoral scanners and CoDiagnostiX software.
The ideal candidate will have a passion for technology, excellent customer service skills, and a strong desire to help our customers seamlessly integrate digital workflows into their practices

POSITION INFO:
Key Responsibilities:

• Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software
• Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers
• Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications
• Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training
• Product Expertise: Stay up-to-date on Straumann Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations
• Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions
• Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction

• A+ or N+ certification (or equivalent IT qualification).

• 2–4 years of experience in IT support or a related technical role.
• Basic knowledge of IT infrastructure, including hardware, software, and networking.
• Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage

• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences
• Organizational and time-management skills

• Fluency in English (additional languages are a plus)
• Willingness to travel regionally for customer support and training
• Proactive, adaptable, and eager to learn