Direct Travel Specialist

SUMMARY:
A Renowned Travel Company is looking for a DIRECT TRAVEL SPECIALIST

POSITION INFO:
In this role you will play a crucial role in designing and managing unforgettable safari experiences. This dynamic position requires a detail-oriented and customer-focused individual who thrives in a fast-paced environment. You will be responsible for handling reservations from initial inquiry to final confirmation, ensuring seamless and personalized service. If you are passionate about travel and delivering world-class service, we invite you to apply and be part of an extraordinary journey.

Candidate Requirements:

• Minimum of 5 years of reservations experience in a tour operating environment
• Professional interaction with suppliers and travel planners via phone and email
• Creative itinerary planning and design
• Handling and processing reservations from quote to finalization, including invoicing and travel documents
• Providing exceptional service to direct guests
• Proactively selling our products and services
• Expanding product knowledge through training
• Familiarity with destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
• Understanding of FIT and group policies
• Knowledge of safari offerings
• Strong communication skills in English
• Experience with the Tourplan reservations system is an advantage
• Strong time management and computer proficiency
• Understanding of the travel industry
• Attention to detail and excellent written communication
• High customer focus
• Creativity, flexibility, energy, and patience
• Independent, curious, and proactive nature
• Participating in Saturday, public holiday, and cell phone duty on rotation
• Working shifts (07:00 – 15:30 & 09:30 – 18:00) on rotation and acting as a backup for colleagues when needed