Dispatch Analyst

SUMMARY:
Are you a data-driven logistics professional who enjoys turning numbers into actionable insights and leading teams to perform at their best?

POSITION INFO:
A leading manufacturing company is seeking a Dispatch Analyst to take charge of daily dispatch operations — combining analytical precision with hands-on leadership.

This is your chance to play a pivotal role in ensuring efficient fleet utilisation, on-time deliveries, and team performance excellence within a fast-paced, high-volume logistics environment.

Key Responsibilities:

• Supervise and coordinate a dispatch team of over 20 staff, ensuring smooth daily operations.
• Monitor and analyse dispatch performance metrics, including route efficiency, turnaround times, and delivery accuracy.
• Optimise fleet utilisation and route planning to ensure cost-effective deliveries.
• Oversee POD and documentation accuracy, ensuring full compliance and traceability.
• Manage driver schedules, ensuring coverage, performance, and adherence to company standards.
• Track and report on key operational KPIs (vehicle utilisation, fuel consumption, and OTIF performance).
• Collaborate with the logistics team to implement data-driven improvements in dispatch processes.
• Support fleet maintenance and compliance, ensuring that roadworthiness, licensing, and safety standards are met.
• Drive staff performance management, including KPAs, coaching, and disciplinary processes where necessary.
• Prepare daily, weekly, and monthly performance reports with insights and recommendations for optimisation.

• Education:
  • Tertiary qualification in Logistics, Supply Chain Management, Operations Management, or a related field (advantageous).
• Experience:
  • 3–6 years’ experience in logistics, distribution, or dispatch operations.
  • Minimum 1–2 years’ experience supervising or managing staff in a logistics environment.
  • Strong exposure to route planning, dispatch systems, and performance analytics.
  • Experience using Route Optimiser Software or similar systems (preferred).

• Analytical and detail-oriented, with a passion for process improvement.
• Confident, assertive leader with strong communication and coordination skills.
• Hands-on, proactive, and comfortable making real-time operational decisions.
• Thrives in a fast-paced, high-pressure environment.
• Strong Excel and data reporting skills.
• A team player with a continuous improvement mindset.

• Lead a skilled dispatch team and make data-driven operational improvements.
• Join a reputable manufacturer known for efficiency and reliability.
• Work in a collaborative, forward-thinking environment with growth potential.