Distribution Services Manager

SUMMARY:
Our large retail client is seeking to employ a Distribution Services Manager to join their team at their distribution centre based in DURBAN.

POSITION INFO:

Your role would include, but not limited to: Develop and manage relationships with stores / suppliers / Departments and Distribution Centres in line with agreed service level agreements.

 Key Responsibilities:

Influence development of the Business Unit (BU) 1 Year Operating plan and scorecard and ensure effective utilization of team members to deliver cost effective availability

 Influence development of the BU 1 Year budget and ensure delivery within the departmental operational budget
Effectively use INVOCOM’s to ensure the delivery of team goals through relevant scorecards as per the strategy
Integrate with BU stakeholders to ensure achievement of the BU operating plan
Develop and maintain effective relationships with the BU and stakeholders (e.g. suppliers, stores, head office)
Provide analysis and feedback to influence specific focus on improving operating efficiencies and ensuring continuous improvement in Service Level Agreement (SLA) compliance
Develop systems and procedures to ensure SLA’s are met and that relationships are proactively managed (e.g. Helpdesk, one stop shop and switchboard)
Identify & implement benchmarking & continuous improvement activities to improve business objectives
Develop and manage the end to end customer service process against the standards as set in the Occupation Excellence Charter (OEC) in line with Best Operating practice
Report customer service KPI’s and influence implementation of corrective action plans in order to achieve service levels
Create a customer service ethos by ensuring appropriate training e.g. telephone etiquette
Achieve business objectives by ensuring effective leadership and implementation of e-Performance and sound Employee Relations (ER) practices
Ensures effective communication of trends, exceptions and value creation
Ensure effective and efficient resolution of queries and claims through consultation with Customers, service providers and other BU’s
Driving sustainable community service based activities
Build, develop and entrench a high performance culture within the customer services team by providing leadership, guidance, support and hands on coaching
Manage and adhere to Supply Chain policies and procedures and corporate governance principles
Demonstrate effective leadership aligned to the Woolworths Values to ensure delivery of the Supply Chain Strategy

What do you require:

You MUST possess A three year business diploma
Customer Service training

Up to 5 years relevant working experience at a management level and managing a team within supply chain operations is essential

Experience with stores
Experience in managing a diverse workforce
Experience at managing SLA’s
Experience with warehouse management systems
Experience in claim investigation is critical

Knowledge & process understanding of logistics & related distribution processes
Systems understanding of key Supply Chain processes
Ability to analyse, interpret and report on customer feedback
Computer literacy – e.g. triceps / warehouse management systems understanding
Excellent communication skills
Ability to quickly develop a knowledge and understanding of the suppliers’, customer and service provider business and demonstrates a passion for customer delivery

If you meet the above requirements, kindly e-mail your CV and supposrting documentation to garth.kearns@------ for consideration.

Should you receive no response within 10 days, kindly regard your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.