District Administration Manager (Newcastle KZN)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: A dynamic Micro Insurer is looking for an energetic, positive and self-motivated District Administration Manager to join its branch in KwaZulu-Natal. The role will be to effectively manage the administration function within its Newcastle District Office and provide seamless administration support to the District Branch Manager. The incumbent must understand the financial industry and be skilled in Excel, Word and PowerPoint. You must have Matric\/Grade 12 with 1-2 years’ proven work experience within Funeral Insurance and a typing speed of 25 words per minute (Applicants will be tested).   DUTIES: ·        Administer the submissions of the Sales Division and ensure that applications are captured and scanned within the required time. ·        Ensure that the completed supervision questionnaires are scanned and uploaded. ·        Prepare for weekly Sales meetings by ensuring that application and contract stock are sufficient. ·        Submit weekly and monthly reports to the Line Manager. ·        Assist with clients where necessary including, but not limited to amendments, cancellations, claims and any general query. ·        Effectively manage the Administrators and provide training where required. Without distracting from the specific tasks and duties referred to herein, you may be required from time to time to comply with any reasonable requests or instructions of your reporting line, which may all be outside the tasks specified above, to facilitate the smooth running of the Administration Department.   REQUIREMENTS: ·        Grade 12 or similar qualification is essential. ·        Excellent written and verbal communication skills in English is essential. ·        Minimum of 1 to 2 years’ proven work experience within Funeral Insurance. ·        Admin office work and customer service experience will be required. ·        Experience with MS Office, especially Excel, Word and Outlook are required. ·        Must have a minimum typing speed of 25 words per minute (will be tested).   Advantageous - ·        Additional Language(s). ·        RE5 (desirable).   ATTRIBUTES: ·        Ensure that clients are addressed in a professional, helpful, and friendly manner. ·        Effective listening skills, patience, and empathy. ·        Good time management and attention to detail. ·        Be self-motivated, work independently and as part of a team. ·        Adhere to deadlines and be able to work under pressure.