Duty Manager

SUMMARY:
A Vacancy exists for a Duty Manager in the BTS Security Division at the National Operations Centre based in Centurion
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:
Monitor and oversee all security technology systems in the NOC, receive responses as prescribed; Accept and manager all risk situations as detected, identified and reported by the workstation operators; Ensure all instructions, assignments, tasks, requests and responsibilities assigned by the client is given first priority and completed on or before the due dates; Ensure all NOC workstation staff adhere to policies and procedures; Do regular workstation job description tests with the NOC personnel to ensure they are familiar with their respective post descriptions and re-train where applicable; Conduct on-site training with the NOC workstation staff on new procedures and systems; Research new methods of control room operating procedures to improve current operations; Assist client in opening of criminal cases in the event of incidents and possible investigation if required; Ensure handing and taking over is performed and documented at each shift change; Ensure there is no unauthorized entry into the NOC; All matters reported into the NOC should be treated as an incident and all detail captured and an appropriate response rendered to ensure a clear audit trail of the sequence of events and actions; In cases of emergencies the duty manager must delegate resources as required; Must be able to manage and ensure there is a full complement manning each shift; Incidents, exceptions and crisis management; Manage operator performance and outputs i.e. CCTV camera and intruder alarm system monitoring; Monitor alarm systems, escalate positive alarms, capture detail of all responses to all alarms on the appropriate software platforms; Data capture and complete daily CCTV and alarm reports; Communicate via two-way radio and telephone; Conduct health checks for technical systems; All verbal and written reports including data capture must be of a high standard\/quality and in English Preferred qualifications\/attributes\/skills: PSIRA certification Grade A; Grade 12 or equivalent qualification; Relevant experience in a multi-functional control room environment; Relevant experience in a Managerial or similar position is essential; Systems knowledge and experience on Signal Tower and Axon will be to your advantage MS Office and Lync, Google earth and Windows based applications; Good communication, tact, diplomacy, assertiveness and relationship building; Must be flexible, honest, have integrity, drive, energy, creativity, initiative, independence and be able to work under pressure; Good legal understanding as per the Criminal Procedure Act and have general knowledge of common statutory law, constitution and bill of rights and court litigation; Investigative and administrative knowledge; Must have basic electronic knowledge; Clean disciplinary, criminal and credit record; Own transport and driver's license; Employment consideration will be in accordance with the Employment Equity Act requirements  Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful