Duty Manager / Maintenance Specialist (Hospitality & Facilities Operations)

SUMMARY:
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POSITION INFO:

Duty Manager / Maintenance Specialist (Hospitality & Facilities Operations)

Location: Limpopo (Greater Hoedspruit region)
Relocation Required | Live-in Role | Conservation & Community Impact Environment

OVERVIEW

A rare opportunity for a hands-on operational leader to combine hospitality management, facilities maintenance, and community impact within a high-end, remote bushveld environment. This role suits a practically skilled, solutions-driven professional who thrives in autonomy and can seamlessly move between guest engagement, site operations, and technical maintenance.

THE OPPORTUNITY

Join a purpose-driven organisation operating at the intersection of hospitality, healthcare support, and community upliftment. The centre hosts international professionals contributing to meaningful outreach initiatives, requiring exceptional operational standards and seamless guest experience delivery.

This is a hybrid role blending:

• Duty Management / Lodge Operations
• Facilities & Maintenance Oversight
• Logistics & Transport Coordination
• Stakeholder Engagement (international guests & local partners)

You will function as the second-in-command on site, acting as a trusted extension of senior leadership.

KEY RESPONSIBILITIES

1. Facilities & Maintenance Management

• Execute and oversee preventative and reactive maintenance across accommodation units and communal infrastructure
• Perform hands-on repairs including basic plumbing, electrical work, carpentry, and general upkeep
• Maintain high presentation standards aligned with premium hospitality expectations
• Coordinate with on-site support staff and external contractors where required

2. Operational & Duty Management

• Act as Duty Manager, ensuring smooth day-to-day operations
• Assume full site responsibility in the absence of senior management
• Oversee staff coordination, service delivery, and operational compliance
• Maintain high standards of health, safety, and risk management

3. Guest & Stakeholder Experience

• Serve as a key point of contact for international visitors and professionals
• Deliver a professional, responsive, and culturally aware guest experience
• Handle queries, logistics, and on-site requirements with efficiency

4. Transport & Logistics Coordination

• Safely transport guests to and from local outreach and operational sites
• Manage vehicle usage, scheduling, and basic vehicle care
• Navigate rural and wildlife environments confidently

5. Communication & Digital Responsiveness

• Monitor and manage operational communication channels (e.g. WhatsApp groups)
• Respond promptly to guest needs, safety alerts, and operational updates
• Maintain clear reporting and escalation protocols

6. Standby & Emergency Response

• Participate in a rotational standby schedule (every second weekend)
• Respond to after-hours operational issues, guest needs, and site emergencies

CANDIDATE PROFILE

Core Competencies

• Hospitality Operations: Proven experience in lodge, hotel, or remote site management
• Technical Maintenance Skills: Strong practical ability across general repairs and upkeep
• Guest Relations: High emotional intelligence and service orientation
• Problem-Solving: Calm, decisive, and resourceful under pressure
• Autonomy: Comfortable working independently in a remote setting

Essential Requirements

• Fluent English (written and verbal)
• Valid driver’s licence (PDP advantageous)
• Demonstrated maintenance / handyman capability
• Digitally literate (mobile-first communication & reporting)
• Willingness to relocate to a remote Limpopo-based environment

Highly Advantageous

• Previous experience in game reserve / lodge / remote camp environments
• Exposure to NGO, volunteer, or community-based operations
• Basic knowledge of health & safety compliance in hospitality settings

BEHAVIOURAL FIT

We are targeting individuals who are:

• Hands-on and pragmatic (not desk-bound managers)
• Highly responsive and accountable
• Comfortable in a wildlife-rich, rural environment
• Able to balance structure with adaptability
• Motivated by purpose-driven work and tangible impact

WHY THIS ROLE STANDS OUT

• Unique blend of hospitality + technical + purpose-driven work
• Exposure to international professionals and meaningful community initiatives
• Work in one of South Africa’s most scenic and ecologically rich regions
• High level of responsibility, autonomy, and trust

CALL TO ACTION

If you are a multi-skilled operator who thrives in environments where no two days are the same, and you bring both technical capability and operational maturity, we invite you to apply.

Submit your CV and a brief motivation outlining your suitability for a remote, hands-on role.

Attention : Butch Mollett Email: Mobile& Whatsapp : +27 83 689 4769