E-Commerce Order Fulfilment Team Leader

SUMMARY:
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POSITION INFO:

A well established company based in Brackenfell, Cape Town is looking to employ an experienced E-commerce Team Leader to join their organisation.

Job Description

• Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation 
• Responsible for maximising the percentage of online orders that are delivered to customers on-time and in-full 
• Responsible to work closely with the ecommerce contact centre staff
• Responsible to continually contribute towards a culture of excellence and ambition Responsible to maintain an attitude of accountability, integrity and excellence

Qualification

• Matric
• Related Diploma/Degree in Marketing Management, Business, Information Systems, Supply Chain or similar - desirable

Experience

• 3+ Years Order fulfilment experience in eCommerce retail operations, including positions of leadership
• 1-3 Years Supply Chain and logistics experience in eCommerce retail operations

Knowledge and skills

• Be an expert in the field and remain up to speed with local and international trends and developments Understand customer-first thinking

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