E-commerce Operations Coordinator

Recruiter:

Call Centre Staffing

Job Ref:

CPT001931/LS

Date posted:

Monday, November 24, 2025

Location:

Cape Town, South Africa

SUMMARY:
Our client, leading provider of soft furnishings in the UK is seeking an efficient Order Processing Specialist to join their dynamic team. In this role, you will be responsible for managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.

POSITION INFO:

Key Responsibilities:

Process customer orders accurately and efficiently through the order management system.

Collaborate with the warehouse team to ensure timely order fulfilment and shipment.

Resolve order discrepancies and address customer inquiries related to order status.

Generate and analyse reports to identify trends and areas for process improvement.

Assist in implementing and optimising order processing procedures

Coordinate with other departments to ensure smooth order flow and customer satisfaction

Qualifications:

High school diploma or equivalent; degree in Business Administration or related field preferred

Experience in e-commerce order management or related roles

Proficient in Microsoft Office Suite, especially Excel

Strong attention to detail and ability to multitask in a fast-paced environment

Excellent communication and interpersonal skills

Problem-solving aptitude with a proactive approach to improving processes

Basic understanding of supply chain and logistics principles

Desired Skills:

Knowledge of warehouse operations and shipping procedures

Familiarity with customer service principles and practices

Basic data analysis skills

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