ERP Application Support Consultant

Recruiter:

Abantu Staffing Solutions

Job Ref:

1257035211

Date posted:

Saturday, April 9, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Overview:

The successful applicant will be responsible for:

the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market
client engagement to better understand their business needs and to translate this into IT terms

Responsibilities will include:

Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Select and explain the best solution to solving the client’s query, whether it be general system usage or higher-level queries
Render functional business support to the customer via telephonic, email, Skype and Team Viewer
Understand the client's business processes and associated financials
Note: this is NOT an IT Technical Support / Technician role

Minimum requirements:

BCom or degree in Information Systems would be advantageous
3 +years of experience in a similar position
Knowledge and prior experience in accounting systems
Knowledge of databases and application development environments
Analytical and problem-solving skills with reference to business
Exceptional communication and people skills
Valid Driver’s Licence
Willingness to travel within the Gauteng area

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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