ERP Application Support Consultant

 

Recruiter:

Abantu Staffing Solutions

Job Ref:

1257035211

Date posted:

Saturday, April 9, 2022

Location:

Johannesburg, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Overview:

The successful applicant will be responsible for:

  • the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market
  • client engagement to better understand their business needs and to translate this into IT terms

 

Responsibilities will include:

  • Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
  • Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
  • Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
  • Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
  • Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
  • Select and explain the best solution to solving the client’s query, whether it be general system usage or higher-level queries
  • Render functional business support to the customer via telephonic, email, Skype and Team Viewer
  • Understand the client's business processes and associated financials
  • Note: this is NOT an IT Technical Support / Technician role

 

Minimum requirements:

  • BCom or degree in Information Systems would be advantageous
  • 3 +years of experience in a similar position
  • Knowledge and prior experience in accounting systems
  • Knowledge of databases and application development environments
  • Analytical and problem-solving skills with reference to business
  • Exceptional communication and people skills
  • Valid Driver’s Licence
  • Willingness to travel within the Gauteng area

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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