ERP Functional Specialist

SUMMARY:
To provide functional support within the Enterprise Resource Planning (ERP) Business Solutions Section in the company Financial Services Department, with a strong focus on leading the design, implementation and ongoing support of Supply Chain Management (SCM).

POSITION INFO:
JOB DESCRIPTION

• Lead a team providing functional support to company users on the allocated SCM modules ‒ iProc, Purchasing, Sourcing, Inventory, Order Management, iSupplier, Contract Management Software (CMS) and Supplier Life Cycle Management ‒ with a focus on testing, business analysis, configuration and general support.
• Drive business analysis initiatives and lead a team of ERP business analysts or a cross-functional team on multiyear ERP projects with significant solution complexity.
• Partner with business owners and engage with clients independently to define future business requirements, identify opportunities for optimisation, and propose and develop solutions.
• Manage relationships with business customers or clients, overseeing the business analysis and optimisation stream within the ERP domain.
• Support business architects in defining, analysing and developing business architecture, reference models, frameworks and implementation roadmaps to enable the ERP strategy.
• Contribute substantively to ERP support disciplines, such as systems development, project management and change management.
• Perform quality assurance by reviewing the work and outputs of other ERP business analysts.
• Apply industry best practices to re-engineer business processes for greater effectiveness and efficiency.
• Participate in external industry forums and help develop the ERP business analyst body of knowledge.
• Plan and coordinate user acceptance testing and configure system processes to deliver improved and specialised functional support.
• Develop training manuals and plans and deliver training sessions to support new implementations.
• Identify and register risks within their ERP functional streams.
• Lead the analysis and solution life cycle for initiatives, from problem identification and change management to training delivery.

• An Honours’ degree in Accounting or Computer Science (NQF 8) or an equivalent qualification in a related field;
• Eight to 10 years’ experience within an Oracle Financial Application support or project environment;
• Experience in the development and maintenance of existing software; and
• Cloud-based ERP technology and implementation experience will be an advantage.

• Industry, organisational and business awareness;
• Quality assurance knowledge and skill;
• Continuous improvement;
• Continuous learning and/or professional development;
• Business transformation and optimisation;
• Elicitation techniques;
• Realisation and testing practices;
• ERP domain management knowledge, including SQL;
• Ability to communicate with diverse audiences;
• Understanding of business customers’ processes and functions;
• Strong aptitude for accounting and detecting errors;
• Problem-solving and analytical skills;
• Service-oriented, where excellence in service delivery is of utmost importance;
• A drive for results;
• Strategic thinking;
• Managing complexity and ambiguity;
• Planning and organising;
• Conceptual thinking;
• Judgement and decision-making skills;
• Resilience;
• Impact and influence; and
• Building and maintaining relationships.