ESTATE OFFICER | UMHLANGA

Job Purpose:

To administer deceased estates and to add value to the business by referring sales leads the rest of the company to create holistic value propositions for our clients.

Job Responsibilities:

• Contribute to a culture conducive to the achievement of transformation goals by participating in company’s culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure that all estate assets are insured against loss.
• Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.
• Update stats and have monthly meetings with Management to identify possible risks.
• Get equity mandates from the heirs before liquidating any assets.
• Explain the deceased estates administration process to the heirs and manage their expectations, by regular and ongoing communication.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress reports.
• Responding to client queries and complaints within 48 hours.
• Escalating complaints to Management.
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within 12-months to ensure client satisfaction Generate revenue by taking executor''s fees.
• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress reports.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Take control of the deceased assets and ensure that they are allocated to the lawful heirs.
• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the company’s vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with the team.

Minimum Experience Level:

• 3-5 years’ experience administering estates end to end including L&D, preferably a nominee.

Essential Qualifications - NQF Level:

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification:

• Post Graduate Diploma: Financial Planning.
• LLB
• CFP
• BCOM

Preferred Certifications:

• CFP

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships