Ecommerce Customer Service Assistant | Joburg | Retail Brand

Recruiter:

Recruit for Africa

Job Ref:

RFA

Date posted:

Thursday, May 7, 2026

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Leading South African fashion and apparel retailer is seeking an ECOMMERCE CUSTOMER SERVICE ASSISTANT to join their team in Joburg.

POSITION INFO:

Leading South African fashion and apparel retailer is seeking an ECOMMERCE CUSTOMER SERVICE ASSISTANT to join their team in Joburg. This is a great opportunity to get exposure in a fast-paced retail environment and grow within ecommerce.

The Customer Service Assistant will be responsible assisting the Ecommerce Manager and team with answering customer enquiries and answering the phone in a professional, upbeat manner. The person will be required to get to know the products very well so that they can answer customer queries via email and over the phone. Further assisting with regards to operations; dealing with couriers/suppliers and placing orders.

Experience and skills required:

Must have matric, tertiary qualification would be an added advantage
Experience working in an office environment with customer support and admin
Experience working on Shopify would be a big plus, especially in retail
Experience in customer service, preferably in the fashion retail industry
E-commerce / Online experience would be an added advantage
Must be proficient in MS office, use of Internet & email software
Excellent communication skills, must be fluent in English
Target Driven
Excellent writing and email skills
Excellent phone manner and people skills

Personal Characteristics required:

Excellent telephone manner
Professional Email manner
Professional customer orientated approach
Eye for detail
Eager to learn
Eager to please
Good time management skills
Takes responsibility for work
Innovative, can think on their feet
Genuine interest in providing top quality performance

Salary negotiable

Start ASAP

To apply for the Ecommerce Customer Service Assistant, Joburg, Retail brand please send a detailed CV and recent photo of yourself.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

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