Employee Benefits Administration Manager

SUMMARY:
The Role:

Essential functions:

• Design processes and workflows specific to client needs to ensure client satisfaction and retention
• Managing workload of admin staff
• Motivation admin staff
• Managing provider service levels and turnaround times...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Design processes and workflows specific to client needs to ensure client satisfaction and retention
  • Managing workload of admin staff
  • Motivation admin staff
  • Managing provider service levels and turnaround times
  • Level between administration and consulting and understanding provider policies and procedures to effectively communicate service levels to all stakeholders
  • Identify business risks and mitigate business risks in line with relative legislation
  • Implementation of internal and legislative policies and procedures to ensure client satisfaction and retention
  • Collaborate with consulting team and maintain professional communication with all stakeholders.
  • Record keeping and compliance in terms of all applicable legislation pertaining to different clients and service providers
  • Reporting to consulting team on client activities as per agree service levels between consulting and administration team
  • Oversee project management of system development and maintenance in collaboration with IT/system specialist and team leader. Take responsibility for overall project management progress
  • Responsible for implementing policies and procedures to adhere to binder requirements in terms of binder agreement and legislation.
  • Report back and escalations to binder manager to ensure compliance and to mitigate business risks adherence to risk benefit binder agreement and front office responsibilities in conjunction with the relevant consultant
  • Monthly control and monitoring of workflows and binder requirements to ensure compliance in terms of the binder agreement and legislation
  • Reporting back to consulting team on escalated queries/complaint to manage client relationships and ensure client retention.
  • Ensuring administration staff received adequate raining on internal policies and procedures, provider systems and procedures and applicable legislation.
  Skills and Experience:

  Essential Qualification:

  • NQF5 or equivalent in employee benefits and RE5.

  Preferred Qualification:

  • Degree in Administration or similar
  • 5 years management experience
  • Knowledge of different group risk plans, group funeral plans and retirement fund structures.
  • Advanced Excel skills.
  • Report writing skills.
  • Hands-on experience with data analysis.
    
    

  Experience required:

  • Must comply with all industry legislative and accreditation requirements
  • Experience in managing and leading a Team
  • Knowledge of Administration Systems
  • Responsible for managing a division of staff, directing.
  • Planning of group benefits administration workflows and processes specifically related to Group Risk Schemes.
  • Group Funeral Schemes and Retirement Fund administration.
  • Great interpersonal and communication skills.
  • Passionate about client service.
  • Critical thinker and problem-solving skills
  Other:

  Work environment:

  • Must have a valid driverâ??s license and own car.
  • Outcomes and deadline driven,

  Travel:

  • As and when required,
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

  ---

   

  New users - Upload your CV

  Existing users - Login here