End User Support

Recruiter:

Mindworx Consulting

Job Ref:

JNB007921/KN

Date posted:

Monday, June 2, 2025

Location:

Johannesburg, South Africa

SUMMARY:
About the job:

This is an essential role within the company, responsible for ensuring all our employees’ equipment performs optimally so that daily tasks can be performed without interruption. You will
Support people who are facing challenges in resolving their issues

POSITION INFO:
Role purpose:

IT Operations assumes the overall responsibility and control of IT resources to provide an efficient and cost-effective engine that drives and enables the company's purpose. Without it, our business would grind to a halt. You will ensure the optimal health of end-user devices, as well as deliver specific goals set by the IT Operations Manager

You will achieve this by:

Providing support services to our employees as required
Monitoring and maintaining all end-user devices, meeting room equipment, and telephony
Supporting the IT Operations Manager in maintaining the asset inventory list, as well as ensuring systems are up to date
Ordering of stock and configuring devices as needed
Assisting with the security implementations on all end-user devices
Supporting, tracking, and resolving end-user incidents and requests within SLA

Description:

Tasks must always be completed with the highest level of professionalism, and we must always be courteous towards our internal clients. You will be the Core Services representative with all internal clients

Your main focus will lie with supporting our internal clients. As such, you will be responsible for:

Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications
Performing quarterly audits on software license usage
Monitoring and reporting (weekly and monthly) on end-user device health status
Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place
Responsible for attending to tasks, incidents, and requests relating to end-user requests
Other tasks and responsibilities that may arise from time to time

Qualifications and experience:

CompTIA A+ required
CompTIA Network+ required

Knowledge and skills:

Team player who is easy to work with and who functions effectively in any size team
Demonstrates personal motivation and a positive attitude
Uses initiative and shows determination and commitment to delivery
Copes well under pressure and demonstrates resilience

Technical competencies:

Windows Operating System: a good working knowledge is required of installation maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting
Windows Active Directory knowledge is required
Google Workspace experience is beneficial
Networking is beneficial
Printer support is beneficial

Behavioural Competencies:

High attention to detail
Patience and flexibility
Able to deliver quality and meet deadlines while working under pressure
Tenacity
Customer service focused

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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