Engineer - Level 3 Voice Support

Recruiter:

Vox Telecommunications

Job Ref:

JHB000688/PM

Date posted:

Friday, January 30, 2026

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
To provide Technical Support to Vox Telecom customers.

POSITION INFO:
Job Objectives

To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Voice Support functions including tickets, calls, complaints and mail queries from customers and/or Level 1 Support engineers.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
To support the other team engineers of the Voice Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
To ensure incidents and service requests are managed effectively to the company’s policies and procedures to agree upon Technical standard, timeline and first call resolution
To ensure consistent performance to internal KPIs targets of 80% or to exceed performance.
To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.

Job Skills

Written and Verbal Communication Skills
Problem Solving Skills
Alcatel
Farsouth
A+
N+
MTCNA
Porta

Minimum Requirements

Grade 12
Voice support experience essential.
Knowledge of VoIP Systems

Similar jobs you might be interested in:

Engineer - Level 1 FTTH Support
Location: Johannesburg
Salary: Market Related
To provide Technical support to Vox Telecom customers.
5 days ago

Engineer - Level 3 Voice Support
Location: Johannesburg
Salary: Market Related
To provide Technical support to Vox Telecom customers.
5 days ago

Civil Design Engineer (Graduate / Entry-Level)
Location: Johannesburg
Salary: Annual Salary
We’re looking for a high-potential Civil Design engineer with a strong academic backbone (MSc or PhD) who wants to mix traditional civil engineering with modern, data-driven tools.
9 days ago

Mechanical Design Engineer (Graduate / Entry-Level)
Location: Johannesburg
Salary: Annual Salary
We are seeking a Graduate Mechanical Design engineer to support the design, analysis, and optimisation of mechanical systems within a data-driven engineering environment.
9 days ago

Electrical Engineer (Graduate to Intermediate Level)
Location: Johannesburg
Salary:
We are seeking a Graduate to Intermediate Electrical engineer to join an engineering team involved in electrical design, systems support, and project execution across a range of industries. This role is ideal for candidates looking to grow their technical capability through hands-on exposure and design-focused work.
21 days ago

Mechanical Design Engineer (Graduate to Intermediate Level)
Location: Johannesburg
Salary:
We are looking for a Mechanical Design engineer (Graduate to Intermediate) to join a dynamic engineering team involved in mechanical design and product development across various industries. This role is ideal for a hands-on engineer with a strong design foundation and a passion for developing practical engineering solutions.
21 days ago

Mechatronic Engineer (Graduate to Intermediate Level)
Location: Johannesburg
Salary:
We are seeking a Mechatronic engineer (Graduate to Intermediate) to join our engineering team within the mining environment. The successful candidate must be willing and able to work in underground mining operations, supporting automation, control systems, and electromechanical equipment.
21 days ago

Mid-Level Backend/Full-Stack Engineer (Energy & IoT Systems)
Location: Johannesburg
Salary:
68 days ago

Civil & Structural Engineer | Johannesburg | Permanent (Mid Level)
Location: Sandton
Salary:
73 days ago

Battery & Electrical Integral Engineer | Midrand | Permanent (Mid Level)
Location: Sandton
Salary:
75 days ago