Engineering Customer Service Administrator

Our client, a well-established and progressive engineering company, based in Paarl, seeks to employ an efficient, technically minded, organised and customer service orientated Administrator, who meets the following very specific experience.

Please note this role is suited to highly efficient administratively orientated candidate, who has worked in a technical workshop or an engineering/steel bending, laser cutting, etc dealing with customers on quotations, work in progress updates, assessing their needs on a technical level and compiling a Bill of Materials from drawing files.

KEY REQUIREMENTS TO MEET FOR CONSIDERATION

• You will have Matric, with either CAD or Engineering Graphic Design as a subject, coupled with 3-5 years’ experience in technical admin, and customer service, within an engineering services environment.
• You will have an understanding of technical drawings, processing orders for the workshop, prioritise urgent work for customers with breakdowns and according to receiving date and advise clients accordingly of changes and progress.
• You must be meticulous in your record keeping, administration for quotations, invoicing, receipting of cash payments and converting work orders into completed sales and generating revenue through exceptional customer service.
• You will be proactive, think quickly on your feet to avoid mitigation, perform under pressure and work well independently, as the Project Manager travels extensively.
• You must have a valid driver's license, a clear credit and criminal record and your own reliable vehicle.
• Residence in the Winelands and surrounding areas will receive preference.

Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period