Entry-Level IT Support Technician

SUMMARY:
-

POSITION INFO:

We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.

They offer the following services to their clients:

• Managed IT Services
• Cloud and Storage
• Microsoft Serves
• Networking and Communication
• Security

Key Responsibilities

• Technical Support:
  • Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.
  • Assist users with hardware, software, and connectivity problems.
• Hardware Setup and Maintenance:
  • Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).
  • Perform routine maintenance tasks and ensure equipment is in good working condition.
• Software Support:
  • Install and update software applications under supervision.
  • Assist in resolving software compatibility or functionality issues.
• Network Assistance:
  • Support basic network troubleshooting, including Wi-Fi connectivity and cable management.
  • Report and escalate complex issues to senior IT staff as required.
• Documentation:
  • Maintain accurate records of issues and resolutions in the helpdesk system.
  • Update technical guides and user instructions when necessary.

Qualifications and Skills

Essential:

• A genuine interest in IT and technology.
• Bilingual (Afrikaans and English)
• Basic understanding of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Willingness to learn and adapt to new challenges.
• Matric with IT or RTT / CAT as a subject.

Desirable:

• Familiarity with Windows operating systems and Microsoft Office Suite.
• Basic knowledge of networking concepts (e.g., IP addresses, routers).
• Any prior experience with IT support or related coursework (not essential).

What We Offer

• Comprehensive on-the-job training and mentorship.
• Opportunities for professional development and certifications.
• A supportive and collaborative team environment.
• Career progression opportunities within the company