Software Support Engineer

Recruiter:

Network Recruitment

Job Ref:

ITE006920/Mon

Date posted:

Thursday, July 3, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
Software Support Engineer who will be responsible for 3rd line technical support on complex software issues that cannot be resolved by frontline teams. You will be responsible for dep-dive analysis, root cause identification and resolution of critical incidents affecting applications and systems. Collaborating with development, QA and infrastructure teams to implement sustainable fixes, enhancements, and preventative measures.

POSITION INFO:
Responsibilities:

Analyse and resolve application errors, system failures, and performance issues.
Document and track problems using structured methodologies and tools.
Collaborate with development teams to implement permanent fixes or design improvements.
Monitor key system metrics and alerts to proactively identify and resolve issues.
Support audits and reviews by providing relevant logs, documentation, and incident reports.

Education:

5+ years experience in IT and atleast 2 years - 3 years in 2nd or 3rd line support.
Relevant qualifications
SQL Experience
Experience in supporting software applications, hardware infrastructure and telephonic systems in a production environment
Demonstrated ability to troubleshoot complex systems including Application software errors, hardware failures / device level issues, telephony faults (call routing, VoIP or PBX Systems.

Apply now!
-
For more IT jobs, please visit />
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.Work closely with developers, testers, DevOps, infrastructure, and business analysts to
resolve technical issues.Identify patterns in incidents and propose enhancements to reduce ticket volumes and
improve resolution times.

Similar jobs you might be interested in:

Software Support Engineer
Location: Johannesburg
Salary: Annually
software support engineer who will be responsible for 3rd line technical support on complex software issues that cannot be resolved by frontline teams. You will be responsible for dep-dive analysis, root cause identification and resolution of critical incidents affecting applications and systems. Collaborating with development, QA and infrastructure teams to implement sustainable fixes, enhancemen...
Today

HR and Payroll Software Support Consultant (Hybrid)
Location: Boksburg
Salary:
34 days ago

Senior Test Development Engineer
Location: Johannesburg
Salary: Monthly
Our client in Northriding is looking for a skilled Senior Test Devlopment engineer to join their team.
1 day ago

Devops Engineer
Location: Johannesburg
Salary:
We are looking for a proactive and detail-oriented DevOps engineer to join our dynamic tech team. In this role, you'll bridge the gap between development and operations—automating, optimizing, and scaling our infrastructure to ensure fast, secure, and reliable delivery of applications and services.You’ll be instrumental in building CI/CD pipelines, managing cloud infrastructure, and pr...
3 days ago

Structural Technician
Location: Johannesburg
Salary:
3 days ago

Jnr Production Engineer / Coordinator
Location: Centurion
Salary:
As a key defense solution provider to over 56 countries worldwide, our client has established itself as an ideal employer that values a strong work ethic and ambition. They are seeking a Jnr Production engineer / Coordinator to join their team.
6 days ago

Site Reliability Engineer (Egypt, USA, Phillipines, Mexico)
Location: Pretoria
Salary:
6 days ago

Software Engineer
Location: South Africa
Salary: Market Related
As a software engineer, you will lead the development of scalable, blockchain-powered applications and smart contract solutions.
7 days ago

Intermediate Field Support Engineer Sasolburg
Location: Sasolburg
Salary: R15000
Looking for 2 Field support engineers in Sasolburg. Start date 1 July 2025. 1 x engineer for 6 months1 x engineer for 4 months
8 days ago

R&D Mechanical Engineer
Location: Centurion
Salary:
A defense company is seeking a Mechanical Design engineer.
8 days ago